Blackboard Send Email is Not Working

Issue resolved as of Tuesday, 4/1/14 12:00pm. Emails are now successfully being sent from Blackboard.
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Currently the Blackboard Learning System is unable to send email.  While announcements still work copies of the those announcements are not being sent via email at this time.

The TLT Center is aware of the issue and is working on a resolution with Blackboard Managed Hosting.

If you need to send an email to your class, you can download the class roster and copy and paste the email addresses into Outlook to send your message.  If you need help doing this please contact the Service Desk @ (973)275-2222 or the Instructional Designer assigned to your department.

Scheduled Restart of PirateNet Tonight @ 10pm

University IT Services will be performing a restart of PirateNet tonight, March 26, 2014, at 10pm.  While we anticipate no interruption in service as a result of the work, it cannot be entirely ruled out that there will be brief periods of intermittent connectivity as a result. We will make all efforts to keep service disruption, if any, to a minimum.

All other services, including Blackboard, Banner and email will not be impacted.

Single sign-on continues to be unavailable.

Update 3 p.m., January 15: Single sign-on for Blackboard continues to be unavailable.  Ellucian Engineers are working on the problem and hope to have a solution within a couple of weeks.

Please continue to use the link to Blackboard from the sign-in menu to access Blackboard directly or click here to access BlackBoard » If you click on the Blackboard icon in PirateNet, you will be required to log in using your PirateNet credentials.

This message will be removed from the sign-in menu and will no longer appear as a link from the orange notification bar.  Please check systemstatus.shu.edu for further updates.

 

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Update 10 a.m., January 10 – If you click on the Blackboard icon in PirateNet, you will receive an “access denied” error.  Click here to access BlackBoard directly »

Blackboard, Ellucian and SHU engineers are working on the problem.

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Update 3:00 PM, January 7 – Single sign-on to Blackboard from PirateNet is still not working and Blackboard, Ellucian and SHU engineers continue to work on the problem.  Please review the instructions below for accessing Blackboard.

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Update: 9:00 AM – Single sign-on to Blackboard from PirateNet is still not working. Blackboard, Ellucian and SHU engineers are working on the problem. Please see instructions below to access Blackboard.

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Update:  6:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian and they continue to work on the problem.

Access to Blackboard is still possible, please see instructions below.

The next update will at 9:00 am January 6, 2014

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Update:  12:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian, the partner who provides PirateNet.  Engineers from both organizations are working to resolve the issue.

Access to Blackboard is still possible.  From within PirateNet - click the Blackboard icon on the top right menu bar.  You will be presented with a login screen instead of being taken to your course list.  Use your normal PirateNet username and password to login.

You can also reach Blackboard by choosing Blackboard from the Sign-in page or by pointing your web browser directly to http://myweb.shu.edu and using your PirateNet username and password to login.

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After the upgrade to Blackboard SP 13 this morning, single sign on to Blackboard from within PirateNet is no longer functioning.

Blackboard engineers are working on resolving the problem immediately.

You are still able to sign in to Blackboard by choosing Blackboard from the sign-in menu or navigating directly to Blackboard at http://myweb.shu.edu.

Service Desk is Not Available

Update – 4:30 PM: phone service to the after hours Technology Service Desk has been restored.

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Update – 4:00 PM: the Technology Service Desk after hours support still does not have phone service. The University’s partner is working on rerouting calls to another call center.

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The University’s partner who monitors and answers the Technology Service Desk after hours, over the weekend and on holidays is experiencing phone problems due to inclement weather in Toronto.

Our partner is working on resolving the issue and will restore service as soon as possible.

 

Problems Signing into Student Email and Office 365

8:00 PM – Access to all Office365 services, including student email has been restored.

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7:00 PM – Web access to Office 365 and Student Email is still currently not working.  However, we have confirmed that students can send and receive email on their mobile devices.  University IT Services and Microsoft engineers continue to work toward a resolution.

Instructions to setup your Office 365 mail on your mobile device >>>

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5:03 PM – There is still a problem signing into Microsoft Office 365 for student email, SkyDrivePro and Lync.  University IT Services continues to work with Microsoft engineers to restore access as soon as possible.

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1:00 PM – The University is experiencing authentication issues with Microsoft Office 365 which hosts our student email system. University IT Services is aware of the problem and is working with Microsoft engineers to resolve the problem.

Systems Status Test

The Department of Information Technology is testing system status messages. Please disregard this notice.

Update: this test successfully posted and cleared our modal window within the 1 minute timeframe, as expected. The updated status also successfully posted and cleared on our technology homepage within the 2 minute timeframe, as expected.

More information: http://blogs.shu.edu/hylandmi/2013/08/19/piratenet-sign-in-and-service-messages/

University Internet Connectivity Access Restored

Update: 12:00 p.m. Internet connectivity access to the University has been restored.

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Update – 11:10 a.m.
The University has confirmed that the outage is with the University’s ISP provider, Level 3 and is working with the vendor to resolve the issue, which is affecting areas beyong the University itself.

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The University is experiencing connectivity issues.  University IT Services is working on resolving the issues.