At this time the community is unable to login to Compass. We are aware of the problem and are working with our partner to restore access as soon as possible.
Update 1:12am Maintenance complete. Site is now available
At 12am, Blackboard will be unavailable until 1:30am while maintenance is performed. Please plan your work accordingly.
10:30 am Update: The issue has been resolved and all services are working as expected.
9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time. University IT Services is working with our partner to restore services as soon as possible.
3:00 PM – Service has been restored.
12:00 PM – The AT&T service to the campus is down, no inbound calls are connecting. University IT Services is on-site and has opened a Severity 1 ticket with AT&T and is awaiting a response.
- There is an issue with the SSL certificate installed on Blackboard. Blackboard Managed Hosting is working to resolve the issue as quickly as possible. In the meantime Blackboard is still secure and accessible. Please follow the direction based on your browser to access Blackboard:
Click on “advanced”
Click on “proceed to myweb.shu.edu”
Click on “I understand the risks”
Click “Add exception”
Click on “Confirm Security Exception”
Click on “Continue to webpage”
Click on “Continue”
11:45 AM – PirateNet Services have been restored
10:15 AM Update – This morning, at approximately 8AM the University’s single sign-on vendor began to experience a service outage. The root cause of the problem appears to be a denial of service attack affecting Level 3, the University’s internet service provider, which is impacting many services across the North East US region.
SHU systems affected include Office 365 from both on and off campus, Blackboard and any application accessed through PirateNet.
University IT Services is working with our partners to restore services as soon as possible.
9:00 AM – The University’s single sign-on platform is experiencing an outage. University IT Services is working with our partner to restore services as soon as possible.
Affected systems include Blackboard, Office 365 and all other services accessed from the PirateNet Dashboard.
If you have question or to report additional IT service outages please contact the Technology Service Desk at (973)275-2222 or email@example.com
3:40 PM Update – University IT Services has restored connectivity to those building with reported connectivity issues.
The campus is currently experiencing network issues in Corrigan Hall, the University Library and the Rec Center.
University IT Services is aware of the issue and working to restore connectivity.
11:45 PM – Connectivity has been restored.
The University is experiencing a network outage at this time. University IT Services is working with our vendors to determine the cause and restore connectivity.
Most services, including Blackboard, email and Banner Self Service are available from off campus.
IT Services has resolved the connectivity issue in Neumann Hall.
10:00 am – University IT Services has restored connectivity to the wireless network.
We are currently experiencing problems with the campus wireless network. University IT Services is on campus and working to restore connectivity. We will provide updates as we have them