Reduced Functionality in Okta/PirateNet (Resolved)

The Technology Service Desk is reporting that users are experiencing an issue where they are not able to access “Blackboard” and/or “SHU Portal” from the Okta/PirateNet site.

Support personnel are aware of the problem and are working to resolve it.  Status updates will be posted regularly.

03:45pm – Issue was resolved and Okta/Piratenet is functioning as expected.

Microsoft Office 365 Service Degradation

Microsoft has informed University IT Services that due to a recent update and unexpected high load, users have reported various issues with signing in or accessing Office 365 services.  Microsoft is investigating the problem and will keep University IT Services apprised of their progress.


2015 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 17, 12:00 Midnight – Friday, August 21, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

Additional maintenance will also occur the weekend before:

Saturday, August 15
  • Annual Banner Fail-over Verification: 8 a.m. – 12 noon
    Banner Production will be unavailable
Sunday, August 16
  • Regularly scheduled weekly maintenance: 12 midnight – 7 a.m.


Detailed Summer Maintenance Schedule
Monday, August 17
  • Vmware Server and Application Upgrades (no outage)
  • Blackboard Transact upgrade: Pirate’s Gold will be unavailable
Tuesday, August 18

  • Vmware Server and Application Upgrades (no outage)
  • Qlogic Fiber Channel Switches Upgrades (no outage)
  • SCCM Service Pack Installation: Software Center will be unavailable
Wednesday, August 19
  • Vmware Server and Application Upgrades (no outage)
  • Qlogic Fiber Channel Switches Upgrades (no outage)
  • Active Directory Service Pack Installation (no outage)
Thursday, August 20
  • Vmware Server and Application Upgrades (no outage)
  • Infoblox DNS Appliances Upgrades (no outage)
  • Halogen Application Upgrade: Performance Reviews will be unavailable
Friday, August 21
  • Vmware Server and Application Upgrades (no outage)

Major Upgrade During Winter Maintenance
In addition, please be advised that University IT Services is scheduling a major upgrade to the Banner servers over the winter maintenance window. The bulk of this work is being scheduled for the week between Christmas and New Year. While the schedule is still tentative, for planning purposes you should know that Banner and all Banner services (Self Service Banner, Banner INB, and Banner Reports) will likely be unavailable from Monday, December 28, 2015 through Sunday, January 3, 2016. Please plan your work accordingly. Further information on this will be provided as we get closer to the winter maintenance window.

Technology Service Desk
(973) 275-2222

Blackboard Scheduled Maintenance – May 8

Blackboard Learn maintenance has been completed


Blackboard is anticipating a service interruption on Friday, May 8, from 2 a.m. to 6 a.m., EST.

Please plan your work accordingly, in case Blackboard becomes unavailable. You will not want to start an exam in Blackboard during this time.