2015 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 17, 12:00 Midnight – Friday, August 21, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

Additional maintenance will also occur the weekend before:

Saturday, August 15
  • Annual Banner Fail-over Verification: 8 a.m. – 12 noon
    Banner Production will be unavailable
Sunday, August 16
  • Regularly scheduled weekly maintenance: 12 midnight – 7 a.m.

 

Detailed Summer Maintenance Schedule
Monday, August 17
  • Vmware Server and Application Upgrades (no outage)
  • Blackboard Transact upgrade: Pirate’s Gold will be unavailable
Tuesday, August 18

  • Vmware Server and Application Upgrades (no outage)
  • Qlogic Fiber Channel Switches Upgrades (no outage)
  • SCCM Service Pack Installation: Software Center will be unavailable
Wednesday, August 19
  • Vmware Server and Application Upgrades (no outage)
  • Qlogic Fiber Channel Switches Upgrades (no outage)
  • Active Directory Service Pack Installation (no outage)
Thursday, August 20
  • Vmware Server and Application Upgrades (no outage)
  • Infoblox DNS Appliances Upgrades (no outage)
  • Halogen Application Upgrade: Performance Reviews will be unavailable
Friday, August 21
  • Vmware Server and Application Upgrades (no outage)

Major Upgrade During Winter Maintenance
In addition, please be advised that University IT Services is scheduling a major upgrade to the Banner servers over the winter maintenance window. The bulk of this work is being scheduled for the week between Christmas and New Year. While the schedule is still tentative, for planning purposes you should know that Banner and all Banner services (Self Service Banner, Banner INB, and Banner Reports) will likely be unavailable from Monday, December 28, 2015 through Sunday, January 3, 2016. Please plan your work accordingly. Further information on this will be provided as we get closer to the winter maintenance window.

Technology Service Desk
servicedesk@shu.edu
(973) 275-2222

Blackboard Scheduled Maintenance – May 8

Blackboard Learn maintenance has been completed

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Blackboard is anticipating a service interruption on Friday, May 8, from 2 a.m. to 6 a.m., EST.

Please plan your work accordingly, in case Blackboard becomes unavailable. You will not want to start an exam in Blackboard during this time.

Banner Downtime on May 3

The Banner system will be upgraded this Sunday, May 3, from 6 a.m. to 4 p.m.

During this time, Banner and all Banner applications such as Banner Self-Service, Banner Reports, etc. will be inaccessible.  Please schedule your work accordingly.

The PirateNet portal will also be unavailable, but access to Blackboard and student/faculty/employee email will be available. To access these services, log in here »

If you have any questions, please contact the Service Desk at (973) 275-2222 or servicedesk@shu.edu.

Student Printing Maintenance: March 4

The Department of Information Technology was informed by the vendor that critical maintenance on the Pharos printing system is scheduled for Wednesday, March 4, from 10 a.m. to noon. Printing may be unavailable around 12 noon for a short period of time.

Please note: this maintenance affects student printing only.

Resolved: Reduced Functionality in PirateNet

8 a.m. – Issue was resolved and PirateNet is functioning as expected.
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The Technology Service Desk is reporting that users are experiencing reduced functionality in PirateNet, specifically slowness when clicking from tab to tab.

Support personnel are aware of the problem and are working to resolve it.  Status updates will be posted regularly.

 

Resolved: Campus Network Experiencing Problems

University IT Services has found the problem causing the network issue. All services have now been restored both on and off campus.

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The University’s core network switches are experiencing issues, making access unavailable to on premises services such as PirateNet, Banner and Exchange email.

For those users currently on campus, all services are unavailable, including single sign-on, access to the Internet and network file share and printing.

For users currently off campus, Office 365 email, BlackBoard and the University website are available.

University IT Services is working on restoring connectivity and will post an update as soon as complete service has been restored.

Technology Service Desk
(973) 275-2222
Servicedesk@shu.edu

Accessing Banner INB

It has come to our attention that due to yesterday’s Banner INB Application Server Upgrade, users are reporting problems accessing Banner INB.  If you are one of these users, you will likely receive the following error message when attempting to acces Banner INB:  “FRM-92160: Fatal error: web client version is too old”.

To resolve the problem please follow the instructions below:

1.  Close all programs (e.g. Word, Outlook)

2.  On your keyboard press and hold the Windows Flag Key and hit the letter “R

3.  Type “control” (without the quotes) in the box that appears and hit the enter key

3.  In the Control Panel set the “View by:” option to either Large Icons or Small Icons, look for and double click “Java” or “Java 32-bit”

4.  Click on the “Settings” button on the General Tab and then press the “Delete Files” button.

5.  In the “Delete Files and Applications” window, check off all three boxes and hit “OK” button.

The above steps will resolve the issue of connecting to INB.  If you continue to have a problem, please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu.

 

IT Winter Maintenance Starts Jan. 3

This year’s January maintenance will start on Saturday, January 3 at 12:01 a.m., and will end on Sunday, January 11 at 8 a.m.  Although most IT systems and services will be up during this time, the Department of Information Technology will attempt to alert the University community regarding any upcoming outage. Please be advised, however, that during this time systems and services may be interrupted unexpectedly with little or no warning.

Please note the updated schedule for these upgrades:

  • The Banner administrative system will be off line on Sunday, January 4, 8 a.m. – 5 p.m.
  • Blackboard will be unavailable on Sunday, January 4, 12:01 – 12 p.m.
  • Kronos Time and Attendance System will be off line on Thursday, January 8, 9:30 – 11:30 a.m.
  • A major upgrade to the campus network backbone is scheduled for the week of January 5, before classes start the following week. During this time there will be a series of scheduled outages and as the maintenance date approaches, further details about projected outage times and affected services will be provided.

The exact times of the service interruptions may be adjusted depending on the availability of resources and taking into account the other scheduled activities occurring on campus.

Please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu if you have any questions, concerns or requests regarding the planned IT maintenance window in January.