Wireless Network Connectivity Restored

10:00 am – University IT Services has restored connectivity to the wireless network.

______________________________________________________________________

We are currently experiencing problems with the campus wireless network.  University IT Services is on campus and working to restore connectivity.  We will provide updates as we have them

SharePoint Online Maintenance 8/6/2016

Microsoft has informed the University that they will be performing maintenance to Share Point online on August 6, 2016 at 12:01 AM.  The maintenance is  scheduled to last until 8:00 AM.

Users will still be able to access their sites but will not be able to write new documents or changes to documents to any sites.

2016 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 15, 12:01 Midnight – Friday, August 19, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

The following detailed schedule outlines when certain systems may be inaccessible:

Monday, August 15:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Tuesday, August 16:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Wednesday, August 17

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Thursday, August 18

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Friday, August 19

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Resolved: Intermittent Campus Card Outage This Morning

Update 11:15 am – University IT Services has resolved the hardware issue and all functionality has been restored.

____________________________________________________________________

The hardware vendor for the Campus Card System is performing emergency tests and maintenance to ensure the problem from yesterday is repaired and will not resurface.

As this is conducted there will be intermittent access to systems outlined below.

___________________________________________________________________

University IT Services resolved the hardware issue affecting campus card services at approximately 4:45 pm.  All systems are now functioning normally.

____________________________________________________________________

The University is currently experiencing a hardware failure with our campus card services.

Affected systems include:

  • Cash registers in the Cafeteria and Pirate’s Cove
  • On campus  and off campus use of Pirates Gold for vending and laundry
  • Student printing
  • Administrative and academic copy machines

University IT Services is working to replace the failed equipment as soon as possible.

 

 

SHU Portal Issue Resolved

8:30 AM – the issue with signing into the SHU Portal has been resolved and normal operations have resumed.

________________________________________________________________________

The University’s portal is experiencing some technical problems and the community is unable to login at this time.  University IT Services is aware of the problem and working to address the issue as soon as possible.

Please check back here for updates.

Self Service Banner Available in Pirate Dashboard

12:15 PM – This issue has been resolved

______________________________________

11:55 AM – The Self Service Banner channel is temporarily unavailable in the SHU Portal.  If you need to access Self Service Banner please use the app in the PirateNet Dashboard.

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

University IT Services is looking into the problem and will restore functionality as soon as possible.

If you have question or concerns please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu

Resolved: Internet Connectivity Problems

6:00 AM Update (5/10/2016): Our Internet Service provider reports that full service has been restored to our area. As always, please report any technology problems to the Technology Service Desk at 973-275-2222 or via email at servicedesk@shu.edu

______________________________________________________

9:00 PM – Level 3 has reported that the network service disruptions affecting its customers with operations in the Northeastern United States are due to a fiber cut caused by third-party construction.  Additional damage to the infrastructure was found and repairs are underway but may take through the night.

_________________________________________________________________________

5:00 PM – The University’s Internet Service Provider (Level 3) is experiencing service disruptions in our region. As a result, some campus IT services may not work or may be slower than normal. We will provide more information when it becomes available.

image003

Read more about the Level 3 outage: http://money.cnn.com/2016/05/09/news/companies/time-warner-cable-cox-outages/index.html

It appears the most affected system is the SHU Portal. If you need to access Self Service Banner to submit or view grades, register for courses, or other work, please use the Self Service Banner (SSB) app in the PirateNet Dashboard rather than logging in through the SHU Portal.  This new app in the PirateNet Dashboard should look like the image below:

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

Blackboard Scheduled Maintenance March 13

Maintenance has been successfully completed. Blackboard Learn is now available for use.

______________________________________________________________________

During the University’s regularly scheduled weekly maintenance, this Sunday, March 13, the Blackboard Learn servers will be upgraded to provide additional assessment options. 

Blackboard will be unavailable from 12 a.m. midnight through 8 a.m.  Please plan your work accordingly.