Blackboard Slow to Respond

Services have been restored as of 2:45pm on 9/22/2014. Blackboard is functioning as expected.

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Blackboard Managed Hosting is reporting issues with their Internet Service Provider at their data center. This is affecting our instance of Blackboard. Blackboard may be slow to respond and in some cases may produce error message due to time outs and latency

Over 200+ clients have been effected by this.

Pirate’s Gold Outage Starting @ 8 PM

Maintenance has been completed as of 10 PM. Pirate’s Gold is working as expected.

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Maintenance will be performed at the Blackboard data center starting tonight at 8:00 PM until midnight. During this time you will not be able to deposit money, or view your balance on your Pirate’s Gold account.

Single Sign-On Outage

Update: Issue was resolved at 11:56 a.m.


The vendor for the University’s Single Sign On application (Okta) has reported an unscheduled outage.  Systems Support is monitoring the outage.  In the meantime, to access the following University services, click on these links and log in directly:

There is no access to Blackboard at this time.

Single Sign-On Outage

The vendor for the University’s Single Sign On application (Okta) has reported an unscheduled outage.  Systems Support is monitoring the outage.  In the meantime, to access the following University services, click on these links and log in directly:

There is no access to Blackboard at this time.

Single Sign On Outage

Update 10:06 a.m. – Vendor has resolved the issue and Single Sign On functionality has been restored.

The vendor for the University’s Single Sign On application (Okta) has reported an unscheduled outage.  Systems Support is monitoring the outage.  In the meantime, to access the following University services, click on these link and log in directly:

2014 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 11, 12:00 Midnight – Friday, August 15, 5:00 PM  

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

At this time University IT Services is scheduling maintenance and upgrades to the Banner servers that will require Banner to be offline.

Banner is scheduled to be off line
Monday, August 11, 5 a.m. – 12 noon

These times may be adjusted depending on the availability of resources as well as other activities taking place on campus. Please consult the following schedule for specific application maintenance:

Annual IT Maintenance Schedule 2014
Monday, August 11
5 a.m. – 12 noon
  • All Banner services will be offline, including: Banner INB, Self Service Banner, PirateNet, Parking Permits, Cognos/ODS/EDW, BRM and the Prospective Student Portal, Kronos, ePrint, AppWorx and SHUMobile
  • All network file and print services will be offline, including departmental network shares (e.g., S: and T: drives, etc.) and all network printing, including printing in the public computer labs.
Monday, August 11
12 Noon – 5 PM
  • The Halogen HR performance appraisal system will be offline
Tuesday, August 12
7 a.m.  – 5 p.m.
  • All Lotus Notes databases will be offline
  • The C2C Email archive system will be offline; users will be unable to access any email archives on the C2C server during this time.
Wednesday, August 13
12 Noon – 5 p.m.
  • The Lenel building access system will be offline (building card readers will work in offline mode)
  • The Raisers Edge advancement system will be offline
Thursday, August 14
8 a.m. – 12 Noon
  • SharePoint will be offline
  • The ForeCaster budget system will be offline
  • The Titanium counselling system will be offline
  • The TLT Server will be offline, which includes the tltc.shu.edu Web site, SHU blogs, SHU ePortfolios, and English placement testing
Friday, August 15
8 a.m. – 12 Noon
  • PirateNet will be offline. The most used services (Blackboard, email, Self Service Banner, and Kronos) will be accessible through PirateNet’s “crash protection” page.
  • Due to failover testing, the Banner servers may need to be rebooted, resulting in an approximately two hour Banner outage. This is unlikely, but in the event a Banner restart is required, a broadcast will be sent to the University community informing them of this need.

Technology Service Desk
servicedesk@shu.edu
(973) 275-2222

Printing is Unavailable in Information Commons

Update 12 Noon – Printing services have now been restored in Walsh Library Information Commons.

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Update 10:00 AM – University IT Services and PC Support Services has narrowed the problem in Walsh Library to an issue with the wired network card in the new computers being deployed to the Information Commons this week.  PC Support Services is updating the driver on these cards, which is the recommended fix from the manufacturer.

Services throughout the Walsh Library are affected but should be restored shortly.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 12 Noon.

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Update 9:00 AM -  Printing is still unavailable in the Walsh Library Information Commons. University IT Services and PC Support Services is onsite continuing to work on the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at @ 12 Noon

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Update 9:00 PM -  Printing is still unavailable in the Walsh Library Information Commons and will not be restored tonight.  Telecommunications and PC Support Service will be onsite at 8:00 AM tomorrow morning to continue troubleshooting the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be on 7/22/2014 @ 9:00 AM.

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Update 7:00 PM – Printing is still currently unavailable in the Walsh Library Information Commons.

Telecommunications and PC Support Services are still troubleshooting the underlying problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 9:00 PM.

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We are currently experiencing problems printing in Walsh Library Information Commons.

PC Support Services and Networking are onsite working to restore services.

Next update will be 7:30 pm.

Network Storage Connection Problem

Resolved 7:15 PM – Most services have now been restored. Work will continue in the data center to address the root cause of the problem. Additional outages may be necessary to restore full capacity and redundancy. We will announce any planned outages.

Please report any issues to the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu.

There will be no further updates.

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Update 5:20 PM – Banner Self Service and Banner INB has been restored.  University IT Services is verifying all services are running and stable.  All channels in PirateNet should now be working.
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Update 4:45 PM – Access to PirateNet has been restored.  However Banner Self Service is still not accessible.  Many channels in PirateNet will not work until Banner Self Service is restored.
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Update 4:15 PM – University IT Services has been able to re-attach the network storage.  Currently the disks are running a check to ensure they are healthy.  Once complete University IT Services will be able to restore systems that were affected.  The priority will be to restore access to PirateNet, Banner INB and Banner Self Service.  Other services will follow.

This process can take several hours but we will update this post as services are restored.

The next general update will be posted at 6:15 PM.
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Update 3:15 PM – University IT Services is in the active restore process with our partners.  We estimate this process will take several hours.  We will continue to post updates as systems become available.  The list of affected systems is below.  The next update will be posted at 4:15 PM.
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Update 2:15 PM – There is no change in status at this time but University IT Services is making progress in the restoration process.  The list of affected systems is below.  The next update will be posted at 3:15 PM
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Update 1:15 PM – There is no change in status at this time.  The list of affected systems is below.  The next update will be posted at 2:15 PM.
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Update 12:15 PM – University IT Services is still working with our partners to restore the systems connected to the network storage appliance.  While some progress has been made these systems are still not accessible.  The following is the list of systems affected:

PirateNet
Shared drives
Banner INB and Banner Self Service
EZProxy for library database access
Archive One
blogs.shu.edu, academic.shu.edu, applicant.shu.edu
DocPortal (sharepoint)
Cognos
SHUmobile app

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Update 11:15 AM – University IT Services is still working with our partners to restore systems connected to the network storage appliance.  The list of affected systems has been updated below.

The next update will be posted at 12:15 PM
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Update 10:15 AM - The following services are not reachable due to the network storage outage:

PirateNet , Shared drives, Banner INB and Banner Self Service, EZProxy for library database access, Archive One, blogs.shu.edu, academic.shu.edu, applicant.shu.edu, DocPortal (sharepoint), Cognos and SHUmobile.

IT Services continues to work with our partners to restore services as soon as possible.

The next update will be posted at 11:15 AM
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Outage 9:15 AM – There is currently a problem with the network attached storage device that is attached to Banner and PirateNet.  The community is not able to login or use services on either of these systems.

IT Services is aware of the issue and working with our partners to resolve the problem and restore functionality as soon as possible.

Faculty, Employee and Student email and Blackboard are NOT affected at this time.

Please check back here for further updates.  The next update will be at 10:15am.