Blackboard Emergency Maintenance February 3

The Blackboard monitoring team has notified the Department of Information Technology that the University’s Blackboard environment needs to undergo emergency maintenance.

In order to be proactive, this maintenance will require taking the system offline to prevent any performance issues.

As a result, Blackboard learning management system will not be available the morning of Wednesday, February 3rd from 2 to 4 a.m. Please plan accordingly

Banner Scheduled Maintenance Starts 12/27

Update of December 29, 10:00 AM

All Banner reports (Cognos, ODS and EDW) are back online and have been verified working.

At this time core Banner functions, including Self Service Banner, the Touchnet payment gateway for Banner, Banner INB, automated Banner feeds, Banner reports, Kronos time entry, and the like are verified to be working.

All other planned IT systems maintenance for the Winter Break is proceeding according to the published schedule (see below).

If you experience any problems using Banner, or any SHU IT Services, please report the incident to the Technology Service Desk at 973-275-2222. The Technology Service Desk is available 24×7 to assist you in using Banner or any University-supported system.  If a Banner service, or any other SHU IT service, is down, please ask the Technology Service Desk representative to escalate the issue to SHU IT Systems Support.

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Update of December 28, 10:00 AM ET

The TouchNet payment gateway has been successfully updated and tested. Students can now review and pay their bills online via Self Service Banner.

Automated feeds in to and out of Banner have been resumed.

All other IT systems and services are being worked on according to schedule.

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Update of December 27, 2:30 PM ET

At this time Self Service Banner is again available to students, faculty and employees to submit and view grades, view pay stubs, register for courses, view your class schedule, and the like.

IMPORTANT NOTE: The Touchnet payment gateway is not yet available, so students are not able at this time to view or pay their bills. Touchnet expects to update their system tomorrow around 9AM ET. Links to the Touchnet system in Self Service Banner have been disabled until those updates are made and tested.

Work on restoring other services is continuing according to schedule.

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This is a reminder to the University community that all Banner services will be off line for maintenance starting Sunday, December 27, at 12:01 AM. During that time you will not be able to register for classes, view or pay a bill, submit or view grades, or view your pay stub or leave balances. Most Banner services will be restored by Monday, December 28 at 8:45 AM. Cognos reports will be off line through Tuesday, December 29, at 8:45 PM. Please see below for details.


Summary: The Banner administrative system and Cognos reports will be offline for maintenance beginning Sunday, December 27, at 12:01 AM. All Banner systems except Cognos will be back online at 8:45 AM on Monday, December 28. Cognos will be back online at 8:45 AM on Tuesday, December 29.

The Winter IT Maintenance is scheduled to take place from Sunday, December 27, 2015, through Friday, January 8, 2016. During this time most IT services will be up most of time. Moreover, University IT Services will strive to alert the University community of any scheduled outages. However, during this time some IT systems may be off line unexpectedly with little or no notice as necessary system upgrades take place.

At this time we are planning an upgrade to our Banner servers over the Winter Break. This will require that Banner be down for a significant period. The Banner system will be taken offline for this upgrade Sunday, December 27, 2015, at 12:01 AM. During that time Banner Self Service, Banner INB, Touchnet (online bill payments), Bosscars (online parking permits), Cognos (Banner reports), ePrint (certain Finance reports), and PSP (the applicant student portal) will be offline.

All Banner services except Cognos will be back online Monday, December 28, at 8:45 AM. Cognos will be back online Tuesday, December 29, at 8:45 AM.

The University Web site, the PirateNet portal, Microsoft Office 365, Blackboard Learn, and other IT services will not be affected during this time.

One important note:  Automatic file feeds into and out of Banner will be suspended from Wednesday, December 23, through Tuesday, December 29.  As a result, while Blackboard Learn will be available during this time, changes made in Banner to student course enrollments and faculty course assignments after Wednesday morning, December 23, will not be imported into Blackboard Learn until Tuesday morning, December 29. For example, a student who registers for a Spring class on December 24 will not see that class in Blackboard until December 29.

Some additional IT work has been scheduled during this maintenance period, as follows:

  • Monday, January 4: The campus wireless network will be upgraded. No downtime is expected.
  • Tuesday, January 5: The Sequoia food service system will be upgraded. Cash registers in the University Center, as well as Dunkin Donuts in Walsh Library, may be offline briefly during this upgrade.
  • Wednesday, January 6: The Windows server providing the shared drives for academic and administrative departments (e.g., the “S:” drives, “T:” drives, etc.) will be upgraded. No downtime is expected, but logging in the first time following the upgrade may take longer than normal.

Additional upgrades to the Banner servers are required, but have been deferred to minimize the Banner downtime necessary over the Winter Break. This last phase of the Banner upgrade is tentatively scheduled to begin Saturday, February 27, at 7:00 AM. All Banner services except Cognos will be available Monday, February 29, at 8:45 AM. Cognos will be available Tuesday, March 1, at 8:45 AM.

Additional reminders about Winter IT maintenance, as well as any changes to this schedule, will be sent out later in December.

As a reminder to the University community, IT performs maintenance and patching to critical IT systems each week on Sunday morning, from 12:01 AM until 7:00 AM. Systems may be down during that period without warning. For more extensive upgrades, IT schedules two longer maintenance periods each year, one in August between the end of summer classes and the start of fall classes, and over the Winter recess between Christmas and the start of spring classes.

And as always, please call the Technology Service Desk (973-275-2222) if you experience any technology issues or if you have any questions or concerns regarding the IT maintenance schedule.

Stephen G. Landry, Ph.D.
Chief Information Officer

Banner Access Restored

2:00 PM – The Banner system is back online and fully functional.

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1:00 PM – The University’s administrative system, Banner, has experienced a problem and is currently offline. At this time we believe this outage is due to an update of the anti-virus and anti-malware tools recently installed on the system for additional protection of the University’s data.

University IT Services is working to restore services as soon as possible. The system has been restarted but may take several hours to complete full restoration. Most other services including Blackboard and email are not effected.

We will continue to update the community as more information becomes available.

If you have further questions please contact the Technology Service Desk at servicedesk@shu.edu or (973)275-2222.

Reduced Functionality in Okta/PirateNet (Resolved)

The Technology Service Desk is reporting that users are experiencing an issue where they are not able to access “Blackboard” and/or “SHU Portal” from the Okta/PirateNet site.

Support personnel are aware of the problem and are working to resolve it.  Status updates will be posted regularly.

03:45pm – Issue was resolved and Okta/Piratenet is functioning as expected.

Microsoft Office 365 Service Degradation

Microsoft has informed University IT Services that due to a recent update and unexpected high load, users have reported various issues with signing in or accessing Office 365 services.  Microsoft is investigating the problem and will keep University IT Services apprised of their progress.