Printing is Unavailable in Information Commons

Update 12 Noon – Printing services have now been restored in Walsh Library Information Commons.

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Update 10:00 AM – University IT Services and PC Support Services has narrowed the problem in Walsh Library to an issue with the wired network card in the new computers being deployed to the Information Commons this week.  PC Support Services is updating the driver on these cards, which is the recommended fix from the manufacturer.

Services throughout the Walsh Library are affected but should be restored shortly.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 12 Noon.

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Update 9:00 AM -  Printing is still unavailable in the Walsh Library Information Commons. University IT Services and PC Support Services is onsite continuing to work on the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at @ 12 Noon

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Update 9:00 PM -  Printing is still unavailable in the Walsh Library Information Commons and will not be restored tonight.  Telecommunications and PC Support Service will be onsite at 8:00 AM tomorrow morning to continue troubleshooting the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be on 7/22/2014 @ 9:00 AM.

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Update 7:00 PM – Printing is still currently unavailable in the Walsh Library Information Commons.

Telecommunications and PC Support Services are still troubleshooting the underlying problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 9:00 PM.

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We are currently experiencing problems printing in Walsh Library Information Commons.

PC Support Services and Networking are onsite working to restore services.

Next update will be 7:30 pm.

Network Storage Connection Problem

Resolved 7:15 PM – Most services have now been restored. Work will continue in the data center to address the root cause of the problem. Additional outages may be necessary to restore full capacity and redundancy. We will announce any planned outages.

Please report any issues to the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu.

There will be no further updates.

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Update 5:20 PM – Banner Self Service and Banner INB has been restored.  University IT Services is verifying all services are running and stable.  All channels in PirateNet should now be working.
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Update 4:45 PM – Access to PirateNet has been restored.  However Banner Self Service is still not accessible.  Many channels in PirateNet will not work until Banner Self Service is restored.
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Update 4:15 PM – University IT Services has been able to re-attach the network storage.  Currently the disks are running a check to ensure they are healthy.  Once complete University IT Services will be able to restore systems that were affected.  The priority will be to restore access to PirateNet, Banner INB and Banner Self Service.  Other services will follow.

This process can take several hours but we will update this post as services are restored.

The next general update will be posted at 6:15 PM.
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Update 3:15 PM – University IT Services is in the active restore process with our partners.  We estimate this process will take several hours.  We will continue to post updates as systems become available.  The list of affected systems is below.  The next update will be posted at 4:15 PM.
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Update 2:15 PM – There is no change in status at this time but University IT Services is making progress in the restoration process.  The list of affected systems is below.  The next update will be posted at 3:15 PM
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Update 1:15 PM – There is no change in status at this time.  The list of affected systems is below.  The next update will be posted at 2:15 PM.
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Update 12:15 PM – University IT Services is still working with our partners to restore the systems connected to the network storage appliance.  While some progress has been made these systems are still not accessible.  The following is the list of systems affected:

PirateNet
Shared drives
Banner INB and Banner Self Service
EZProxy for library database access
Archive One
blogs.shu.edu, academic.shu.edu, applicant.shu.edu
DocPortal (sharepoint)
Cognos
SHUmobile app

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Update 11:15 AM – University IT Services is still working with our partners to restore systems connected to the network storage appliance.  The list of affected systems has been updated below.

The next update will be posted at 12:15 PM
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Update 10:15 AM - The following services are not reachable due to the network storage outage:

PirateNet , Shared drives, Banner INB and Banner Self Service, EZProxy for library database access, Archive One, blogs.shu.edu, academic.shu.edu, applicant.shu.edu, DocPortal (sharepoint), Cognos and SHUmobile.

IT Services continues to work with our partners to restore services as soon as possible.

The next update will be posted at 11:15 AM
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Outage 9:15 AM – There is currently a problem with the network attached storage device that is attached to Banner and PirateNet.  The community is not able to login or use services on either of these systems.

IT Services is aware of the issue and working with our partners to resolve the problem and restore functionality as soon as possible.

Faculty, Employee and Student email and Blackboard are NOT affected at this time.

Please check back here for further updates.  The next update will be at 10:15am.

 

Blackboard Send Email is Not Working

Issue resolved as of Tuesday, 4/1/14 12:00pm. Emails are now successfully being sent from Blackboard.
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Currently the Blackboard Learning System is unable to send email.  While announcements still work copies of the those announcements are not being sent via email at this time.

The TLT Center is aware of the issue and is working on a resolution with Blackboard Managed Hosting.

If you need to send an email to your class, you can download the class roster and copy and paste the email addresses into Outlook to send your message.  If you need help doing this please contact the Service Desk @ (973)275-2222 or the Instructional Designer assigned to your department.

Scheduled Restart of PirateNet Tonight @ 10pm

University IT Services will be performing a restart of PirateNet tonight, March 26, 2014, at 10pm.  While we anticipate no interruption in service as a result of the work, it cannot be entirely ruled out that there will be brief periods of intermittent connectivity as a result. We will make all efforts to keep service disruption, if any, to a minimum.

All other services, including Blackboard, Banner and email will not be impacted.

Single sign-on continues to be unavailable.

Update 3 p.m., January 15: Single sign-on for Blackboard continues to be unavailable.  Ellucian Engineers are working on the problem and hope to have a solution within a couple of weeks.

Please continue to use the link to Blackboard from the sign-in menu to access Blackboard directly or click here to access BlackBoard » If you click on the Blackboard icon in PirateNet, you will be required to log in using your PirateNet credentials.

This message will be removed from the sign-in menu and will no longer appear as a link from the orange notification bar.  Please check systemstatus.shu.edu for further updates.

 

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Update 10 a.m., January 10 – If you click on the Blackboard icon in PirateNet, you will receive an “access denied” error.  Click here to access BlackBoard directly »

Blackboard, Ellucian and SHU engineers are working on the problem.

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Update 3:00 PM, January 7 – Single sign-on to Blackboard from PirateNet is still not working and Blackboard, Ellucian and SHU engineers continue to work on the problem.  Please review the instructions below for accessing Blackboard.

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Update: 9:00 AM – Single sign-on to Blackboard from PirateNet is still not working. Blackboard, Ellucian and SHU engineers are working on the problem. Please see instructions below to access Blackboard.

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Update:  6:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian and they continue to work on the problem.

Access to Blackboard is still possible, please see instructions below.

The next update will at 9:00 am January 6, 2014

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Update:  12:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian, the partner who provides PirateNet.  Engineers from both organizations are working to resolve the issue.

Access to Blackboard is still possible.  From within PirateNet - click the Blackboard icon on the top right menu bar.  You will be presented with a login screen instead of being taken to your course list.  Use your normal PirateNet username and password to login.

You can also reach Blackboard by choosing Blackboard from the Sign-in page or by pointing your web browser directly to http://myweb.shu.edu and using your PirateNet username and password to login.

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After the upgrade to Blackboard SP 13 this morning, single sign on to Blackboard from within PirateNet is no longer functioning.

Blackboard engineers are working on resolving the problem immediately.

You are still able to sign in to Blackboard by choosing Blackboard from the sign-in menu or navigating directly to Blackboard at http://myweb.shu.edu.

Service Desk is Not Available

Update – 4:30 PM: phone service to the after hours Technology Service Desk has been restored.

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Update – 4:00 PM: the Technology Service Desk after hours support still does not have phone service. The University’s partner is working on rerouting calls to another call center.

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The University’s partner who monitors and answers the Technology Service Desk after hours, over the weekend and on holidays is experiencing phone problems due to inclement weather in Toronto.

Our partner is working on resolving the issue and will restore service as soon as possible.

 

Problems Signing into Student Email and Office 365

8:00 PM – Access to all Office365 services, including student email has been restored.

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7:00 PM – Web access to Office 365 and Student Email is still currently not working.  However, we have confirmed that students can send and receive email on their mobile devices.  University IT Services and Microsoft engineers continue to work toward a resolution.

Instructions to setup your Office 365 mail on your mobile device >>>

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5:03 PM – There is still a problem signing into Microsoft Office 365 for student email, SkyDrivePro and Lync.  University IT Services continues to work with Microsoft engineers to restore access as soon as possible.

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1:00 PM – The University is experiencing authentication issues with Microsoft Office 365 which hosts our student email system. University IT Services is aware of the problem and is working with Microsoft engineers to resolve the problem.