Resolved: Campus Network Experiencing Problems

University IT Services has found the problem causing the network issue. All services have now been restored both on and off campus.

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The University’s core network switches are experiencing issues, making access unavailable to on premises services such as PirateNet, Banner and Exchange email.

For those users currently on campus, all services are unavailable, including single sign-on, access to the Internet and network file share and printing.

For users currently off campus, Office 365 email, BlackBoard and the University website are available.

University IT Services is working on restoring connectivity and will post an update as soon as complete service has been restored.

Technology Service Desk
(973) 275-2222
Servicedesk@shu.edu

Accessing Banner INB

It has come to our attention that due to yesterday’s Banner INB Application Server Upgrade, users are reporting problems accessing Banner INB.  If you are one of these users, you will likely receive the following error message when attempting to acces Banner INB:  “FRM-92160: Fatal error: web client version is too old”.

To resolve the problem please follow the instructions below:

1.  Close all programs (e.g. Word, Outlook)

2.  On your keyboard press and hold the Windows Flag Key and hit the letter “R

3.  Type “control” (without the quotes) in the box that appears and hit the enter key

3.  In the Control Panel set the “View by:” option to either Large Icons or Small Icons, look for and double click “Java” or “Java 32-bit”

4.  Click on the “Settings” button on the General Tab and then press the “Delete Files” button.

5.  In the “Delete Files and Applications” window, check off all three boxes and hit “OK” button.

The above steps will resolve the issue of connecting to INB.  If you continue to have a problem, please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu.

 

IT Winter Maintenance Starts Jan. 3

This year’s January maintenance will start on Saturday, January 3 at 12:01 a.m., and will end on Sunday, January 11 at 8 a.m.  Although most IT systems and services will be up during this time, the Department of Information Technology will attempt to alert the University community regarding any upcoming outage. Please be advised, however, that during this time systems and services may be interrupted unexpectedly with little or no warning.

Please note the updated schedule for these upgrades:

  • The Banner administrative system will be off line on Sunday, January 4, 8 a.m. – 5 p.m.
  • Blackboard will be unavailable on Sunday, January 4, 12:01 – 12 p.m.
  • Kronos Time and Attendance System will be off line on Thursday, January 8, 9:30 – 11:30 a.m.
  • A major upgrade to the campus network backbone is scheduled for the week of January 5, before classes start the following week. During this time there will be a series of scheduled outages and as the maintenance date approaches, further details about projected outage times and affected services will be provided.

The exact times of the service interruptions may be adjusted depending on the availability of resources and taking into account the other scheduled activities occurring on campus.

Please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu if you have any questions, concerns or requests regarding the planned IT maintenance window in January.

Critical Microsoft Security Update

Microsoft’s latest security bulletin states that they are immediately making available a critical update to correct a security issue affecting Microsoft Windows.

If you have a Seton Hall University issued computer, it is likely that your computer will process this update automatically and no further action is necessary.  If you apply Windows updates manually, please make sure you click on the prompt that appears when you login, requesting that you apply the latest update.

If you have a personal computer and have not set it to process updates automatically, you should make sure that you apply this update as soon as possible.  You can learn more about Windows update and your updates settings by clicking through these links:

This latest security update will prevent malware from exploiting vulnerabilities in Windows and Microsoft strongly encourages all users to apply the update.

For any questions, please contact the IT Service Desk at servicedesk@shu.edu or (973) 275-2222.

Blackboard Slow to Respond

Services have been restored as of 2:45pm on 9/22/2014. Blackboard is functioning as expected.

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Blackboard Managed Hosting is reporting issues with their Internet Service Provider at their data center. This is affecting our instance of Blackboard. Blackboard may be slow to respond and in some cases may produce error message due to time outs and latency

Over 200+ clients have been effected by this.

Pirate’s Gold Outage Starting @ 8 PM

Maintenance has been completed as of 10 PM. Pirate’s Gold is working as expected.

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Maintenance will be performed at the Blackboard data center starting tonight at 8:00 PM until midnight. During this time you will not be able to deposit money, or view your balance on your Pirate’s Gold account.