Resolved: Unable to Sign-on to PirateNet

11:45 AM – PirateNet Services have been restored

10:15 AM Update – This morning, at approximately 8AM the University’s single sign-on vendor began to experience a service outage.  The root cause of the problem appears to be a denial of service attack affecting Level 3, the University’s internet service provider, which is impacting many services across the North East US region.

level3outage20161021

SHU systems affected include Office 365 from both on and off campus, Blackboard and any application accessed through PirateNet.

University IT Services is working with our partners to restore services as soon as possible.

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9:00 AM – The University’s single sign-on platform is experiencing an outage.  University IT Services is working with our partner to restore services as soon as possible.

Affected systems include Blackboard, Office 365 and all other services accessed from the PirateNet Dashboard.

If you have question or to report additional IT service outages please contact the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu

 

Resolved: Intermittent Network Access

3:40 PM Update – University IT Services has restored connectivity to those building with reported connectivity issues.

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The campus is currently experiencing network issues in Corrigan Hall, the University Library and the Rec Center.

University IT Services is aware of the issue and working to restore connectivity.

Campus Network Outage

11:45 PM – Connectivity has been restored.

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The University is experiencing a network outage at this time.  University IT Services is working with our vendors to determine the cause and restore connectivity.

Most services, including Blackboard, email and Banner Self Service are available from off campus.

Wireless Network Connectivity Restored

10:00 am – University IT Services has restored connectivity to the wireless network.

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We are currently experiencing problems with the campus wireless network.  University IT Services is on campus and working to restore connectivity.  We will provide updates as we have them

SharePoint Online Maintenance 8/6/2016

Microsoft has informed the University that they will be performing maintenance to Share Point online on August 6, 2016 at 12:01 AM.  The maintenance is  scheduled to last until 8:00 AM.

Users will still be able to access their sites but will not be able to write new documents or changes to documents to any sites.

2016 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 15, 12:01 Midnight – Friday, August 19, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

The following detailed schedule outlines when certain systems may be inaccessible:

Monday, August 15:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Tuesday, August 16:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Wednesday, August 17

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Thursday, August 18

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Friday, August 19

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Resolved: Intermittent Campus Card Outage This Morning

Update 11:15 am – University IT Services has resolved the hardware issue and all functionality has been restored.

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The hardware vendor for the Campus Card System is performing emergency tests and maintenance to ensure the problem from yesterday is repaired and will not resurface.

As this is conducted there will be intermittent access to systems outlined below.

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University IT Services resolved the hardware issue affecting campus card services at approximately 4:45 pm.  All systems are now functioning normally.

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The University is currently experiencing a hardware failure with our campus card services.

Affected systems include:

  • Cash registers in the Cafeteria and Pirate’s Cove
  • On campus  and off campus use of Pirates Gold for vending and laundry
  • Student printing
  • Administrative and academic copy machines

University IT Services is working to replace the failed equipment as soon as possible.

 

 

SHU Portal Issue Resolved

8:30 AM – the issue with signing into the SHU Portal has been resolved and normal operations have resumed.

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The University’s portal is experiencing some technical problems and the community is unable to login at this time.  University IT Services is aware of the problem and working to address the issue as soon as possible.

Please check back here for updates.

Self Service Banner Available in Pirate Dashboard

12:15 PM – This issue has been resolved

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11:55 AM – The Self Service Banner channel is temporarily unavailable in the SHU Portal.  If you need to access Self Service Banner please use the app in the PirateNet Dashboard.

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

University IT Services is looking into the problem and will restore functionality as soon as possible.

If you have question or concerns please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu