The SHUmobile app will be undergoing scheduled maintenance on Wednesday, March 20 from 12:30 a.m. to 1:30 a.m. EST. During that time the app may be unavailable for use.
Update: 8:10 a.m.: WiFi service has been restored.
Several reports of community members not being able to connect to the Campus WiFI network have been received. University IT Services Network Engineers are responding and working to restore connectivity as soon as possible.
Update: Banner 9 service has been restored.
After routine maintenance users are experiencing trouble logging into Banner 9 from the SHU Portal. Please use the Banner 8 links if you need to access Banner at this time.
University IT Services is aware of the problem and is working to restore access as soon as possible.
To report additional technology issues please email the Service Desk at firstname.lastname@example.org or via phone at (973)275-2222
Update: 1/30/2019 9:15 a.m.: Microsoft has repaired the issue and SafeLinks is operational again.
1/29/2019 9:00 a.m.: The Microsoft Safelinks system which scans links in email for potential dangerous destinations is experiencing interruptions. This may cause users to receive errors when attempting to access links in email. Microsoft is working on the issue.
The Department of Information Technology is upgrading various network components today, January 10th, from 5:30 to 11:00 p.m. During this upgrade, there will be rolling network outages throughout campus and users will experience a loss of internet connectivity. The outages are expected to last approximately 30 minutes.
If you experience issues, outside of the anticipated outage, please contact the Technology Service Desk at (973) 275-2222 or at email@example.com for more information or assistance.
Update 12/29/2018: The Teaching Learning Technology Center has successfully upgraded Blackboard to the “cloud”. The move to the cloud will ensure downtime is minimized, while allowing Blackboard to deliver new features, fixes, and updates more frequently and with little to no downtime.
In your dashboard, the Blackboard app will now appear at the bottom. You may click on the app to drag-and-drop it to the top. You will also receive a notification that you have been “assigned Blackboard – SaaS”.
The University website is currently experiencing intermittent connectivity problems. As a result, some University webpages may not load, display a security warning or be missing images and text. The Web Team is working with our partners to resolve this issue as quickly as possible.
11/16/18, 4:40 p.m. EST: The Service Desk phone lines are now fully operational.
11/16/18, 4:30 p.m. EST: We are currently experiencing problems with the Technology Service Desk phone line, (973) 275-2222. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available.
Update: 10:38 am: The “campus” Wi-Fi network on the IHS campus has been restored.
Update: 8:45 am: The Interprofessional Health Sciences Campus is experiencing problems with the “campus” Wi-Fi network. Users can connect to the internet via the “SHUNET” Wi-Fi network.
If you have questions or need assistance connecting to “SHUNET”, please contact the Technology Service Desk at firstname.lastname@example.org or visit the IT walk-up service area in the Information Commons.
The South Orange Campus is not affected.
University IT Services is working with our partner to determine the problem and restore service as soon as possible.
October 26, 2018: 12:30 p.m.
Compass outage resolved.
October 26, 2018: 11:45 a.m.
Compass is currently experiencing technical difficulties. Users are able to login but are not able to use the platform fully. Please check again later for an updated status.