2014 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 11, 12:00 Midnight – Friday, August 15, 5:00 PM  

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

At this time University IT Services is scheduling maintenance and upgrades to the Banner servers that will require Banner to be offline.

Banner is scheduled to be off line
Monday, August 11, 5 a.m. – 12 noon

These times may be adjusted depending on the availability of resources as well as other activities taking place on campus. Please consult the following schedule for specific application maintenance:

Annual IT Maintenance Schedule 2014
Monday, August 11
5 a.m. – 12 noon
  • All Banner services will be offline, including: Banner INB, Self Service Banner, PirateNet, Parking Permits, Cognos/ODS/EDW, BRM and the Prospective Student Portal, Kronos, ePrint, AppWorx and SHUMobile
  • All network file and print services will be offline, including departmental network shares (e.g., S: and T: drives, etc.) and all network printing, including printing in the public computer labs.
Monday, August 11
12 Noon – 5 PM
  • The Halogen HR performance appraisal system will be offline
Tuesday, August 12
7 a.m.  – 5 p.m.
  • All Lotus Notes databases will be offline
  • The C2C Email archive system will be offline; users will be unable to access any email archives on the C2C server during this time.
Wednesday, August 13
12 Noon – 5 p.m.
  • The Lenel building access system will be offline (building card readers will work in offline mode)
  • The Raisers Edge advancement system will be offline
Thursday, August 14
8 a.m. – 12 Noon
  • SharePoint will be offline
  • The ForeCaster budget system will be offline
  • The Titanium counselling system will be offline
  • The TLT Server will be offline, which includes the tltc.shu.edu Web site, SHU blogs, SHU ePortfolios, and English placement testing
Friday, August 15
8 a.m. – 12 Noon
  • PirateNet will be offline. The most used services (Blackboard, email, Self Service Banner, and Kronos) will be accessible through PirateNet’s “crash protection” page.
  • Due to failover testing, the Banner servers may need to be rebooted, resulting in an approximately two hour Banner outage. This is unlikely, but in the event a Banner restart is required, a broadcast will be sent to the University community informing them of this need.

Technology Service Desk
(973) 275-2222