Update: 2/28/2016 – 2:00 PM: All services are running as normal
Update 2/27/2016 – 2:00 PM: All Banner services are back online except the Banner Data Warehouse. The Luminis portal, Self Service Banner, the Touchnet payment gateway, and the like are all functioning normally at this time. We expect the Banner Data Warehouse to be back online by tomorrow afternoon (Sunday, 2/28). If you experience any problems with the campus portal, Self Service Banner, or the payment gateway, please call the Technology Service Desk at 973-275-2222.
Banner system maintenance is scheduled for this weekend, February 27-28. Banner services will be interrupted during this period. Details of what systems will be affected and when are outlined below.
The Banner system stores the University’s student, financial and employee data. As previously announced, a major upgrade of the University’s Banner system is under way to improve the performance and security of the system. The next phase of this upgrade is scheduled to begin starting Saturday, February 27th, at 6:00 AM. The affected services and times for restoration are outlined below. Please read this schedule carefully, as it has changed slightly as a result of performing the upgrades in test systems.
- Starting Saturday, February 27th at 6:00 AM, all Banner systems will be taken offline for maintenance. This includes Self Service Banner (for viewing grades, viewing pay stubs, and the like), the TouchNet payment system (for paying Bursar bills), the Luminis portal (SHU Portal), and the Banner Data Warehouse (for Banner reports).
- All Banner services except the Banner Data Warehouse (Banner reports) will be back on line Saturday evening (February 27th).
- The Banner Data Warehouse (Banner reports) will be back on line Sunday evening (February 28th).
Other IT services, such as the University Website, campus e-mail, the campus network, Blackboard and the Campus Card system (for door access and meal plans) will not be affected by this maintenance.
Please contact the Technology Service Desk at (973) 275-2222 if you have any questions or concerns about this upgrade, or to report any problems with Banner or any other University IT systems.