Resolved: Internet Connectivity Problems

6:00 AM Update (5/10/2016): Our Internet Service provider reports that full service has been restored to our area. As always, please report any technology problems to the Technology Service Desk at 973-275-2222 or via email at


9:00 PM – Level 3 has reported that the network service disruptions affecting its customers with operations in the Northeastern United States are due to a fiber cut caused by third-party construction.  Additional damage to the infrastructure was found and repairs are underway but may take through the night.


5:00 PM – The University’s Internet Service Provider (Level 3) is experiencing service disruptions in our region. As a result, some campus IT services may not work or may be slower than normal. We will provide more information when it becomes available.


Read more about the Level 3 outage:

It appears the most affected system is the SHU Portal. If you need to access Self Service Banner to submit or view grades, register for courses, or other work, please use the Self Service Banner (SSB) app in the PirateNet Dashboard rather than logging in through the SHU Portal.  This new app in the PirateNet Dashboard should look like the image below:

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet