Author Archives: Paul Fisher

Resolved – Trouble Accessing Some Services

9:00 am Update – The problem has been resolved.

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8:45 am – The University is currently experiencing connectivity problems.  Some services, including Banner are not reachable at this time.  University IT Services is aware of the problem and is working with our service providers to address the issue as soon as possible.

Please check back here periodically for updates.

Unable to Sign-In to PirateNet

10:30 am Update:  The issue has been resolved and all services are working as expected.

9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time.  University IT Services is working with our partner to restore services as soon as possible.

In Bound Calls to Campus Not Connecting

3:00 PM – Service has been restored.

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12:00 PM – The AT&T service to the campus is down, no inbound calls are connecting.  University IT Services is on-site and has opened a Severity 1 ticket with AT&T and is awaiting a response.

 

Resolved: Unable to Sign-on to PirateNet

11:45 AM – PirateNet Services have been restored

10:15 AM Update – This morning, at approximately 8AM the University’s single sign-on vendor began to experience a service outage.  The root cause of the problem appears to be a denial of service attack affecting Level 3, the University’s internet service provider, which is impacting many services across the North East US region.

level3outage20161021

SHU systems affected include Office 365 from both on and off campus, Blackboard and any application accessed through PirateNet.

University IT Services is working with our partners to restore services as soon as possible.

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9:00 AM – The University’s single sign-on platform is experiencing an outage.  University IT Services is working with our partner to restore services as soon as possible.

Affected systems include Blackboard, Office 365 and all other services accessed from the PirateNet Dashboard.

If you have question or to report additional IT service outages please contact the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu

 

Resolved: Intermittent Network Access

3:40 PM Update – University IT Services has restored connectivity to those building with reported connectivity issues.

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The campus is currently experiencing network issues in Corrigan Hall, the University Library and the Rec Center.

University IT Services is aware of the issue and working to restore connectivity.

Campus Network Outage

11:45 PM – Connectivity has been restored.

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The University is experiencing a network outage at this time.  University IT Services is working with our vendors to determine the cause and restore connectivity.

Most services, including Blackboard, email and Banner Self Service are available from off campus.

Wireless Network Connectivity Restored

10:00 am – University IT Services has restored connectivity to the wireless network.

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We are currently experiencing problems with the campus wireless network.  University IT Services is on campus and working to restore connectivity.  We will provide updates as we have them

SharePoint Online Maintenance 8/6/2016

Microsoft has informed the University that they will be performing maintenance to Share Point online on August 6, 2016 at 12:01 AM.  The maintenance is  scheduled to last until 8:00 AM.

Users will still be able to access their sites but will not be able to write new documents or changes to documents to any sites.