Update: The University website is accessible again.
The University’s website (www.shu.edu) is currently experiencing Intermittent problems; visitors may see errors or experience slow page loads.
The Web team is investigating and working to resolve the issue.
Resolved: network services restored at approximately 10:30 pm
We are currently experiencing problems with the University network on the South Orange Campus. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available from off campus.
Update 5:00 PM
Internet Service for the South Orange Camus has been restored. All services are now working normally. If you experience any issues, please contact the Technology Service Desk at email@example.com or (973)275-2222.
Currently the South Orange Campus is experiencing problems with the University internet service provider. The South Orange Campus buildings including, 519 South Orange Avenue, 525 South Orange Ave, Turrell Manor and the Ring Building are affected.
University IT Services is working to restore service as soon as possible.
If you have questions please contact the Technology Service Desk at firstname.lastname@example.org or (973)275-2222.
9:00 am Update – The problem has been resolved.
8:45 am – The University is currently experiencing connectivity problems. Some services, including Banner are not reachable at this time. University IT Services is aware of the problem and is working with our service providers to address the issue as soon as possible.
Please check back here periodically for updates.
At this time the community is unable to login to Compass. We are aware of the problem and are working with our partner to restore access as soon as possible.
10:30 am Update: The issue has been resolved and all services are working as expected.
9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time. University IT Services is working with our partner to restore services as soon as possible.
3:00 PM – Service has been restored.
12:00 PM – The AT&T service to the campus is down, no inbound calls are connecting. University IT Services is on-site and has opened a Severity 1 ticket with AT&T and is awaiting a response.
11:45 AM – PirateNet Services have been restored
10:15 AM Update – This morning, at approximately 8AM the University’s single sign-on vendor began to experience a service outage. The root cause of the problem appears to be a denial of service attack affecting Level 3, the University’s internet service provider, which is impacting many services across the North East US region.
SHU systems affected include Office 365 from both on and off campus, Blackboard and any application accessed through PirateNet.
University IT Services is working with our partners to restore services as soon as possible.
9:00 AM – The University’s single sign-on platform is experiencing an outage. University IT Services is working with our partner to restore services as soon as possible.
Affected systems include Blackboard, Office 365 and all other services accessed from the PirateNet Dashboard.
If you have question or to report additional IT service outages please contact the Technology Service Desk at (973)275-2222 or email@example.com
3:40 PM Update – University IT Services has restored connectivity to those building with reported connectivity issues.
The campus is currently experiencing network issues in Corrigan Hall, the University Library and the Rec Center.
University IT Services is aware of the issue and working to restore connectivity.
11:45 PM – Connectivity has been restored.
The University is experiencing a network outage at this time. University IT Services is working with our vendors to determine the cause and restore connectivity.
Most services, including Blackboard, email and Banner Self Service are available from off campus.