10:15 AM Update – Connectivity to Banner INB and SSB has been fully restored.
8:55 AM – Banner Self Service and Banner INB is currently unavailable from on campus, except for Amazon Workspace users. Both services are available from off campus.
University IT Services is aware of the problem and is working to restore access as soon as possible.
We will post updates here as they are available.
To report additional problems, please contact the Technology Service Desk at firstname.lastname@example.org
2/5/2018 – 9:50 AM – University IT Services has resolved the problem. Users can now login to Banner Self Service
Banner Self Service is currently unavailable. University IT Services is aware of the issue and is working with our partners to resolve the problem.
If you have any questions or to report other IT problems, please contact the Technology Service Desk at email@example.com or 973-275-2222
A system update to the University’s ticketing system, ServiceNow, used by the Department of Information Technology to manage technology requests and incidents unexpectedly sent survey invitations to those community members who have had open tickets in the system over the past year.
PC Support Services is aware of it and is working with ServiceNow to address the problem. You may delete these messages.
We apologize for any inconvenience this may have caused.
Update: The University website is accessible again.
The University’s website (www.shu.edu) is currently experiencing Intermittent problems; visitors may see errors or experience slow page loads.
The Web team is investigating and working to resolve the issue.
Resolved: network services restored at approximately 10:30 pm
We are currently experiencing problems with the University network on the South Orange Campus. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available from off campus.
Update 5:00 PM
Internet Service for the South Orange Camus has been restored. All services are now working normally. If you experience any issues, please contact the Technology Service Desk at firstname.lastname@example.org or (973)275-2222.
Currently the South Orange Campus is experiencing problems with the University internet service provider. The South Orange Campus buildings including, 519 South Orange Avenue, 525 South Orange Ave, Turrell Manor and the Ring Building are affected.
University IT Services is working to restore service as soon as possible.
If you have questions please contact the Technology Service Desk at email@example.com or (973)275-2222.
9:00 am Update – The problem has been resolved.
8:45 am – The University is currently experiencing connectivity problems. Some services, including Banner are not reachable at this time. University IT Services is aware of the problem and is working with our service providers to address the issue as soon as possible.
Please check back here periodically for updates.
At this time the community is unable to login to Compass. We are aware of the problem and are working with our partner to restore access as soon as possible.
10:30 am Update: The issue has been resolved and all services are working as expected.
9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time. University IT Services is working with our partner to restore services as soon as possible.
3:00 PM – Service has been restored.
12:00 PM – The AT&T service to the campus is down, no inbound calls are connecting. University IT Services is on-site and has opened a Severity 1 ticket with AT&T and is awaiting a response.