Author Archives: Paul Fisher

2016 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 15, 12:01 Midnight – Friday, August 19, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

The following detailed schedule outlines when certain systems may be inaccessible:

Monday, August 15:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Tuesday, August 16:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Wednesday, August 17

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Thursday, August 18

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Friday, August 19

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Resolved: Intermittent Campus Card Outage This Morning

Update 11:15 am – University IT Services has resolved the hardware issue and all functionality has been restored.

____________________________________________________________________

The hardware vendor for the Campus Card System is performing emergency tests and maintenance to ensure the problem from yesterday is repaired and will not resurface.

As this is conducted there will be intermittent access to systems outlined below.

___________________________________________________________________

University IT Services resolved the hardware issue affecting campus card services at approximately 4:45 pm.  All systems are now functioning normally.

____________________________________________________________________

The University is currently experiencing a hardware failure with our campus card services.

Affected systems include:

  • Cash registers in the Cafeteria and Pirate’s Cove
  • On campus  and off campus use of Pirates Gold for vending and laundry
  • Student printing
  • Administrative and academic copy machines

University IT Services is working to replace the failed equipment as soon as possible.

 

 

SHU Portal Issue Resolved

8:30 AM – the issue with signing into the SHU Portal has been resolved and normal operations have resumed.

________________________________________________________________________

The University’s portal is experiencing some technical problems and the community is unable to login at this time.  University IT Services is aware of the problem and working to address the issue as soon as possible.

Please check back here for updates.

Self Service Banner Available in Pirate Dashboard

12:15 PM – This issue has been resolved

______________________________________

11:55 AM – The Self Service Banner channel is temporarily unavailable in the SHU Portal.  If you need to access Self Service Banner please use the app in the PirateNet Dashboard.

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

University IT Services is looking into the problem and will restore functionality as soon as possible.

If you have question or concerns please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu

Resolved: Internet Connectivity Problems

6:00 AM Update (5/10/2016): Our Internet Service provider reports that full service has been restored to our area. As always, please report any technology problems to the Technology Service Desk at 973-275-2222 or via email at servicedesk@shu.edu

______________________________________________________

9:00 PM – Level 3 has reported that the network service disruptions affecting its customers with operations in the Northeastern United States are due to a fiber cut caused by third-party construction.  Additional damage to the infrastructure was found and repairs are underway but may take through the night.

_________________________________________________________________________

5:00 PM – The University’s Internet Service Provider (Level 3) is experiencing service disruptions in our region. As a result, some campus IT services may not work or may be slower than normal. We will provide more information when it becomes available.

image003

Read more about the Level 3 outage: http://money.cnn.com/2016/05/09/news/companies/time-warner-cable-cox-outages/index.html

It appears the most affected system is the SHU Portal. If you need to access Self Service Banner to submit or view grades, register for courses, or other work, please use the Self Service Banner (SSB) app in the PirateNet Dashboard rather than logging in through the SHU Portal.  This new app in the PirateNet Dashboard should look like the image below:

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

Banner Access Restored

2:00 PM – The Banner system is back online and fully functional.

_____________________________________________________________________

1:00 PM – The University’s administrative system, Banner, has experienced a problem and is currently offline. At this time we believe this outage is due to an update of the anti-virus and anti-malware tools recently installed on the system for additional protection of the University’s data.

University IT Services is working to restore services as soon as possible. The system has been restarted but may take several hours to complete full restoration. Most other services including Blackboard and email are not effected.

We will continue to update the community as more information becomes available.

If you have further questions please contact the Technology Service Desk at servicedesk@shu.edu or (973)275-2222.

Accessing Banner INB

It has come to our attention that due to yesterday’s Banner INB Application Server Upgrade, users are reporting problems accessing Banner INB.  If you are one of these users, you will likely receive the following error message when attempting to acces Banner INB:  “FRM-92160: Fatal error: web client version is too old”.

To resolve the problem please follow the instructions below:

1.  Close all programs (e.g. Word, Outlook)

2.  On your keyboard press and hold the Windows Flag Key and hit the letter “R

3.  Type “control” (without the quotes) in the box that appears and hit the enter key

3.  In the Control Panel set the “View by:” option to either Large Icons or Small Icons, look for and double click “Java” or “Java 32-bit”

4.  Click on the “Settings” button on the General Tab and then press the “Delete Files” button.

5.  In the “Delete Files and Applications” window, check off all three boxes and hit “OK” button.

The above steps will resolve the issue of connecting to INB.  If you continue to have a problem, please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu.

 

Single Sign-On Outage

The vendor for the University’s Single Sign On application (Okta) has reported an unscheduled outage.  Systems Support is monitoring the outage.  In the meantime, to access the following University services, click on these links and log in directly:

There is no access to Blackboard at this time.

Printing is Unavailable in Information Commons

Update 12 Noon – Printing services have now been restored in Walsh Library Information Commons.

________________________________________________________________________

Update 10:00 AM – University IT Services and PC Support Services has narrowed the problem in Walsh Library to an issue with the wired network card in the new computers being deployed to the Information Commons this week.  PC Support Services is updating the driver on these cards, which is the recommended fix from the manufacturer.

Services throughout the Walsh Library are affected but should be restored shortly.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 12 Noon.

________________________________________________________________________

Update 9:00 AM –  Printing is still unavailable in the Walsh Library Information Commons. University IT Services and PC Support Services is onsite continuing to work on the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at @ 12 Noon

________________________________________________________________________

Update 9:00 PM –  Printing is still unavailable in the Walsh Library Information Commons and will not be restored tonight.  Telecommunications and PC Support Service will be onsite at 8:00 AM tomorrow morning to continue troubleshooting the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be on 7/22/2014 @ 9:00 AM.

_________________________________________________________________________

Update 7:00 PM – Printing is still currently unavailable in the Walsh Library Information Commons.

Telecommunications and PC Support Services are still troubleshooting the underlying problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 9:00 PM.

________________________________________________________________________

We are currently experiencing problems printing in Walsh Library Information Commons.

PC Support Services and Networking are onsite working to restore services.

Next update will be 7:30 pm.

Network Storage Connection Problem

Resolved 7:15 PM – Most services have now been restored. Work will continue in the data center to address the root cause of the problem. Additional outages may be necessary to restore full capacity and redundancy. We will announce any planned outages.

Please report any issues to the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu.

There will be no further updates.

_________________________________________________________________________

Update 5:20 PM – Banner Self Service and Banner INB has been restored.  University IT Services is verifying all services are running and stable.  All channels in PirateNet should now be working.
_________________________________________________________________________

Update 4:45 PM – Access to PirateNet has been restored.  However Banner Self Service is still not accessible.  Many channels in PirateNet will not work until Banner Self Service is restored.
_________________________________________________________________________

Update 4:15 PM – University IT Services has been able to re-attach the network storage.  Currently the disks are running a check to ensure they are healthy.  Once complete University IT Services will be able to restore systems that were affected.  The priority will be to restore access to PirateNet, Banner INB and Banner Self Service.  Other services will follow.

This process can take several hours but we will update this post as services are restored.

The next general update will be posted at 6:15 PM.
_________________________________________________________________________

Update 3:15 PM – University IT Services is in the active restore process with our partners.  We estimate this process will take several hours.  We will continue to post updates as systems become available.  The list of affected systems is below.  The next update will be posted at 4:15 PM.
_________________________________________________________________________

Update 2:15 PM – There is no change in status at this time but University IT Services is making progress in the restoration process.  The list of affected systems is below.  The next update will be posted at 3:15 PM
_________________________________________________________________________

Update 1:15 PM – There is no change in status at this time.  The list of affected systems is below.  The next update will be posted at 2:15 PM.
_________________________________________________________________________

Update 12:15 PM – University IT Services is still working with our partners to restore the systems connected to the network storage appliance.  While some progress has been made these systems are still not accessible.  The following is the list of systems affected:

PirateNet
Shared drives
Banner INB and Banner Self Service
EZProxy for library database access
Archive One
blogs.shu.edu, academic.shu.edu, applicant.shu.edu
DocPortal (sharepoint)
Cognos
SHUmobile app

_________________________________________________________________________

Update 11:15 AM – University IT Services is still working with our partners to restore systems connected to the network storage appliance.  The list of affected systems has been updated below.

The next update will be posted at 12:15 PM
_________________________________________________________________________

Update 10:15 AM – The following services are not reachable due to the network storage outage:

PirateNet , Shared drives, Banner INB and Banner Self Service, EZProxy for library database access, Archive One, blogs.shu.edu, academic.shu.edu, applicant.shu.edu, DocPortal (sharepoint), Cognos and SHUmobile.

IT Services continues to work with our partners to restore services as soon as possible.

The next update will be posted at 11:15 AM
_________________________________________________________________________

Outage 9:15 AM – There is currently a problem with the network attached storage device that is attached to Banner and PirateNet.  The community is not able to login or use services on either of these systems.

IT Services is aware of the issue and working with our partners to resolve the problem and restore functionality as soon as possible.

Faculty, Employee and Student email and Blackboard are NOT affected at this time.

Please check back here for further updates.  The next update will be at 10:15am.