Author Archives: Marie Somers

Resolved: Campus Network Experiencing Problems

University IT Services has found the problem causing the network issue. All services have now been restored both on and off campus.

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The University’s core network switches are experiencing issues, making access unavailable to on premises services such as PirateNet, Banner and Exchange email.

For those users currently on campus, all services are unavailable, including single sign-on, access to the Internet and network file share and printing.

For users currently off campus, Office 365 email, BlackBoard and the University website are available.

University IT Services is working on restoring connectivity and will post an update as soon as complete service has been restored.

Technology Service Desk
(973) 275-2222
Servicedesk@shu.edu

IT Winter Maintenance Starts Jan. 3

This year’s January maintenance will start on Saturday, January 3 at 12:01 a.m., and will end on Sunday, January 11 at 8 a.m.  Although most IT systems and services will be up during this time, the Department of Information Technology will attempt to alert the University community regarding any upcoming outage. Please be advised, however, that during this time systems and services may be interrupted unexpectedly with little or no warning.

Please note the updated schedule for these upgrades:

  • The Banner administrative system will be off line on Sunday, January 4, 8 a.m. – 5 p.m.
  • Blackboard will be unavailable on Sunday, January 4, 12:01 – 12 p.m.
  • Kronos Time and Attendance System will be off line on Thursday, January 8, 9:30 – 11:30 a.m.
  • A major upgrade to the campus network backbone is scheduled for the week of January 5, before classes start the following week. During this time there will be a series of scheduled outages and as the maintenance date approaches, further details about projected outage times and affected services will be provided.

The exact times of the service interruptions may be adjusted depending on the availability of resources and taking into account the other scheduled activities occurring on campus.

Please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu if you have any questions, concerns or requests regarding the planned IT maintenance window in January.

Critical Microsoft Security Update

Microsoft’s latest security bulletin states that they are immediately making available a critical update to correct a security issue affecting Microsoft Windows.

If you have a Seton Hall University issued computer, it is likely that your computer will process this update automatically and no further action is necessary.  If you apply Windows updates manually, please make sure you click on the prompt that appears when you login, requesting that you apply the latest update.

If you have a personal computer and have not set it to process updates automatically, you should make sure that you apply this update as soon as possible.  You can learn more about Windows update and your updates settings by clicking through these links:

This latest security update will prevent malware from exploiting vulnerabilities in Windows and Microsoft strongly encourages all users to apply the update.

For any questions, please contact the IT Service Desk at servicedesk@shu.edu or (973) 275-2222.

Blackboard Unavailable Sunday, 11/9, 2 – 4 a.m.

The planned maintenance has been completed as of 4 a.m.

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During the University’s regularly scheduled maintenance window this Sunday, November 9, patches will be applied to the Blackboard servers and Blackboard will be unavailable from 2 to 4 a.m.

Single Sign-On Outage

Update: Issue was resolved at 11:56 a.m.


The vendor for the University’s Single Sign On application (Okta) has reported an unscheduled outage.  Systems Support is monitoring the outage.  In the meantime, to access the following University services, click on these links and log in directly:

There is no access to Blackboard at this time.

Single Sign On Outage

Update 10:06 a.m. – Vendor has resolved the issue and Single Sign On functionality has been restored.

The vendor for the University’s Single Sign On application (Okta) has reported an unscheduled outage.  Systems Support is monitoring the outage.  In the meantime, to access the following University services, click on these link and log in directly:

2014 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 11, 12:00 Midnight – Friday, August 15, 5:00 PM  

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

At this time University IT Services is scheduling maintenance and upgrades to the Banner servers that will require Banner to be offline.

Banner is scheduled to be off line
Monday, August 11, 5 a.m. – 12 noon

These times may be adjusted depending on the availability of resources as well as other activities taking place on campus. Please consult the following schedule for specific application maintenance:

Annual IT Maintenance Schedule 2014
Monday, August 11
5 a.m. – 12 noon
  • All Banner services will be offline, including: Banner INB, Self Service Banner, PirateNet, Parking Permits, Cognos/ODS/EDW, BRM and the Prospective Student Portal, Kronos, ePrint, AppWorx and SHUMobile
  • All network file and print services will be offline, including departmental network shares (e.g., S: and T: drives, etc.) and all network printing, including printing in the public computer labs.
Monday, August 11
12 Noon – 5 PM
  • The Halogen HR performance appraisal system will be offline
Tuesday, August 12
7 a.m.  – 5 p.m.
  • All Lotus Notes databases will be offline
  • The C2C Email archive system will be offline; users will be unable to access any email archives on the C2C server during this time.
Wednesday, August 13
12 Noon – 5 p.m.
  • The Lenel building access system will be offline (building card readers will work in offline mode)
  • The Raisers Edge advancement system will be offline
Thursday, August 14
8 a.m. – 12 Noon
  • SharePoint will be offline
  • The ForeCaster budget system will be offline
  • The Titanium counselling system will be offline
  • The TLT Server will be offline, which includes the tltc.shu.edu Web site, SHU blogs, SHU ePortfolios, and English placement testing
Friday, August 15
8 a.m. – 12 Noon
  • PirateNet will be offline. The most used services (Blackboard, email, Self Service Banner, and Kronos) will be accessible through PirateNet’s “crash protection” page.
  • Due to failover testing, the Banner servers may need to be rebooted, resulting in an approximately two hour Banner outage. This is unlikely, but in the event a Banner restart is required, a broadcast will be sent to the University community informing them of this need.

Technology Service Desk
servicedesk@shu.edu
(973) 275-2222

University Internet Connectivity Access Restored

Update: 12:00 p.m. Internet connectivity access to the University has been restored.

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Update – 11:10 a.m.
The University has confirmed that the outage is with the University’s ISP provider, Level 3 and is working with the vendor to resolve the issue, which is affecting areas beyong the University itself.

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The University is experiencing connectivity issues.  University IT Services is working on resolving the issues.

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu