The Department of Information Technology is upgrading various network components today, January 10th, from 5:30 to 11:00 p.m. During this upgrade, there will be rolling network outages throughout campus and users will experience a loss of internet connectivity. The outages are expected to last approximately 30 minutes.
If you experience issues, outside of the anticipated outage, please contact the Technology Service Desk at (973) 275-2222 or at firstname.lastname@example.org for more information or assistance.
11/16/18, 4:40 p.m. EST: The Service Desk phone lines are now fully operational.
11/16/18, 4:30 p.m. EST: We are currently experiencing problems with the Technology Service Desk phone line, (973) 275-2222. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available.
Update: 10:38 am: The “campus” Wi-Fi network on the IHS campus has been restored.
Update: 8:45 am: The Interprofessional Health Sciences Campus is experiencing problems with the “campus” Wi-Fi network. Users can connect to the internet via the “SHUNET” Wi-Fi network.
If you have questions or need assistance connecting to “SHUNET”, please contact the Technology Service Desk at email@example.com or visit the IT walk-up service area in the Information Commons.
The South Orange Campus is not affected.
University IT Services is working with our partner to determine the problem and restore service as soon as possible.
October 26, 2018: 12:30 p.m.
Compass outage resolved.
October 26, 2018: 11:45 a.m.
Compass is currently experiencing technical difficulties. Users are able to login but are not able to use the platform fully. Please check again later for an updated status.