Category Archives: Banner

Resolved – Trouble Accessing Some Services

9:00 am Update – The problem has been resolved.

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8:45 am – The University is currently experiencing connectivity problems.  Some services, including Banner are not reachable at this time.  University IT Services is aware of the problem and is working with our service providers to address the issue as soon as possible.

Please check back here periodically for updates.

Banner Scheduled Maintenance: 2/27-28

Update:  2/28/2016 – 2:00 PM: All services are running as normal

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Update 2/27/2016 – 2:00 PM: All Banner services are back online except the Banner Data Warehouse. The Luminis portal, Self Service Banner, the Touchnet payment gateway, and the like are all functioning normally at this time. We expect the Banner Data Warehouse to be back online by tomorrow afternoon (Sunday, 2/28). If you experience any problems with the campus portal, Self Service Banner, or the payment gateway, please call the Technology Service Desk at 973-275-2222.


 

Banner system maintenance is scheduled for this weekend, February 27-28. Banner services will be interrupted during this period. Details of what systems will be affected and when are outlined below.

The Banner system stores the University’s student, financial and employee data. As previously announced, a major upgrade of the University’s Banner system is under way to improve the performance and security of the system. The next phase of this upgrade is scheduled to begin starting Saturday, February 27th, at 6:00 AM. The affected services and times for restoration are outlined below. Please read this schedule carefully, as it has changed slightly as a result of performing the upgrades in test systems.

  • Starting Saturday, February 27th at 6:00 AM, all Banner systems will be taken offline for maintenance. This includes Self Service Banner (for viewing grades, viewing pay stubs, and the like), the TouchNet payment system (for paying Bursar bills), the Luminis portal (SHU Portal), and the Banner Data Warehouse (for Banner reports).
  • All Banner services except the Banner Data Warehouse (Banner reports) will be back on line Saturday evening (February 27th).
  • The Banner Data Warehouse (Banner reports) will be back on line Sunday evening (February 28th).

Other IT services, such as the University Website, campus e-mail, the campus network, Blackboard and the Campus Card system (for door access and meal plans) will not be affected by this maintenance.

Please contact the Technology Service Desk at (973) 275-2222 if you have any questions or concerns about this upgrade, or to report any problems with Banner or any other University IT systems.

Banner Scheduled Maintenance Starts 12/27

Update of December 29, 10:00 AM

All Banner reports (Cognos, ODS and EDW) are back online and have been verified working.

At this time core Banner functions, including Self Service Banner, the Touchnet payment gateway for Banner, Banner INB, automated Banner feeds, Banner reports, Kronos time entry, and the like are verified to be working.

All other planned IT systems maintenance for the Winter Break is proceeding according to the published schedule (see below).

If you experience any problems using Banner, or any SHU IT Services, please report the incident to the Technology Service Desk at 973-275-2222. The Technology Service Desk is available 24×7 to assist you in using Banner or any University-supported system.  If a Banner service, or any other SHU IT service, is down, please ask the Technology Service Desk representative to escalate the issue to SHU IT Systems Support.

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Update of December 28, 10:00 AM ET

The TouchNet payment gateway has been successfully updated and tested. Students can now review and pay their bills online via Self Service Banner.

Automated feeds in to and out of Banner have been resumed.

All other IT systems and services are being worked on according to schedule.

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Update of December 27, 2:30 PM ET

At this time Self Service Banner is again available to students, faculty and employees to submit and view grades, view pay stubs, register for courses, view your class schedule, and the like.

IMPORTANT NOTE: The Touchnet payment gateway is not yet available, so students are not able at this time to view or pay their bills. Touchnet expects to update their system tomorrow around 9AM ET. Links to the Touchnet system in Self Service Banner have been disabled until those updates are made and tested.

Work on restoring other services is continuing according to schedule.

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This is a reminder to the University community that all Banner services will be off line for maintenance starting Sunday, December 27, at 12:01 AM. During that time you will not be able to register for classes, view or pay a bill, submit or view grades, or view your pay stub or leave balances. Most Banner services will be restored by Monday, December 28 at 8:45 AM. Cognos reports will be off line through Tuesday, December 29, at 8:45 PM. Please see below for details.


Summary: The Banner administrative system and Cognos reports will be offline for maintenance beginning Sunday, December 27, at 12:01 AM. All Banner systems except Cognos will be back online at 8:45 AM on Monday, December 28. Cognos will be back online at 8:45 AM on Tuesday, December 29.

The Winter IT Maintenance is scheduled to take place from Sunday, December 27, 2015, through Friday, January 8, 2016. During this time most IT services will be up most of time. Moreover, University IT Services will strive to alert the University community of any scheduled outages. However, during this time some IT systems may be off line unexpectedly with little or no notice as necessary system upgrades take place.

At this time we are planning an upgrade to our Banner servers over the Winter Break. This will require that Banner be down for a significant period. The Banner system will be taken offline for this upgrade Sunday, December 27, 2015, at 12:01 AM. During that time Banner Self Service, Banner INB, Touchnet (online bill payments), Bosscars (online parking permits), Cognos (Banner reports), ePrint (certain Finance reports), and PSP (the applicant student portal) will be offline.

All Banner services except Cognos will be back online Monday, December 28, at 8:45 AM. Cognos will be back online Tuesday, December 29, at 8:45 AM.

The University Web site, the PirateNet portal, Microsoft Office 365, Blackboard Learn, and other IT services will not be affected during this time.

One important note:  Automatic file feeds into and out of Banner will be suspended from Wednesday, December 23, through Tuesday, December 29.  As a result, while Blackboard Learn will be available during this time, changes made in Banner to student course enrollments and faculty course assignments after Wednesday morning, December 23, will not be imported into Blackboard Learn until Tuesday morning, December 29. For example, a student who registers for a Spring class on December 24 will not see that class in Blackboard until December 29.

Some additional IT work has been scheduled during this maintenance period, as follows:

  • Monday, January 4: The campus wireless network will be upgraded. No downtime is expected.
  • Tuesday, January 5: The Sequoia food service system will be upgraded. Cash registers in the University Center, as well as Dunkin Donuts in Walsh Library, may be offline briefly during this upgrade.
  • Wednesday, January 6: The Windows server providing the shared drives for academic and administrative departments (e.g., the “S:” drives, “T:” drives, etc.) will be upgraded. No downtime is expected, but logging in the first time following the upgrade may take longer than normal.

Additional upgrades to the Banner servers are required, but have been deferred to minimize the Banner downtime necessary over the Winter Break. This last phase of the Banner upgrade is tentatively scheduled to begin Saturday, February 27, at 7:00 AM. All Banner services except Cognos will be available Monday, February 29, at 8:45 AM. Cognos will be available Tuesday, March 1, at 8:45 AM.

Additional reminders about Winter IT maintenance, as well as any changes to this schedule, will be sent out later in December.

As a reminder to the University community, IT performs maintenance and patching to critical IT systems each week on Sunday morning, from 12:01 AM until 7:00 AM. Systems may be down during that period without warning. For more extensive upgrades, IT schedules two longer maintenance periods each year, one in August between the end of summer classes and the start of fall classes, and over the Winter recess between Christmas and the start of spring classes.

And as always, please call the Technology Service Desk (973-275-2222) if you experience any technology issues or if you have any questions or concerns regarding the IT maintenance schedule.

Stephen G. Landry, Ph.D.
Chief Information Officer

Banner Access Restored

2:00 PM – The Banner system is back online and fully functional.

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1:00 PM – The University’s administrative system, Banner, has experienced a problem and is currently offline. At this time we believe this outage is due to an update of the anti-virus and anti-malware tools recently installed on the system for additional protection of the University’s data.

University IT Services is working to restore services as soon as possible. The system has been restarted but may take several hours to complete full restoration. Most other services including Blackboard and email are not effected.

We will continue to update the community as more information becomes available.

If you have further questions please contact the Technology Service Desk at servicedesk@shu.edu or (973)275-2222.

Banner Downtime on May 3

The Banner system will be upgraded this Sunday, May 3, from 6 a.m. to 4 p.m.

During this time, Banner and all Banner applications such as Banner Self-Service, Banner Reports, etc. will be inaccessible.  Please schedule your work accordingly.

The PirateNet portal will also be unavailable, but access to Blackboard and student/faculty/employee email will be available. To access these services, log in here »

If you have any questions, please contact the Service Desk at (973) 275-2222 or servicedesk@shu.edu.

Accessing Banner INB

It has come to our attention that due to yesterday’s Banner INB Application Server Upgrade, users are reporting problems accessing Banner INB.  If you are one of these users, you will likely receive the following error message when attempting to acces Banner INB:  “FRM-92160: Fatal error: web client version is too old”.

To resolve the problem please follow the instructions below:

1.  Close all programs (e.g. Word, Outlook)

2.  On your keyboard press and hold the Windows Flag Key and hit the letter “R

3.  Type “control” (without the quotes) in the box that appears and hit the enter key

3.  In the Control Panel set the “View by:” option to either Large Icons or Small Icons, look for and double click “Java” or “Java 32-bit”

4.  Click on the “Settings” button on the General Tab and then press the “Delete Files” button.

5.  In the “Delete Files and Applications” window, check off all three boxes and hit “OK” button.

The above steps will resolve the issue of connecting to INB.  If you continue to have a problem, please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu.

 

IT Winter Maintenance Starts Jan. 3

This year’s January maintenance will start on Saturday, January 3 at 12:01 a.m., and will end on Sunday, January 11 at 8 a.m.  Although most IT systems and services will be up during this time, the Department of Information Technology will attempt to alert the University community regarding any upcoming outage. Please be advised, however, that during this time systems and services may be interrupted unexpectedly with little or no warning.

Please note the updated schedule for these upgrades:

  • The Banner administrative system will be off line on Sunday, January 4, 8 a.m. – 5 p.m.
  • Blackboard will be unavailable on Sunday, January 4, 12:01 – 12 p.m.
  • Kronos Time and Attendance System will be off line on Thursday, January 8, 9:30 – 11:30 a.m.
  • A major upgrade to the campus network backbone is scheduled for the week of January 5, before classes start the following week. During this time there will be a series of scheduled outages and as the maintenance date approaches, further details about projected outage times and affected services will be provided.

The exact times of the service interruptions may be adjusted depending on the availability of resources and taking into account the other scheduled activities occurring on campus.

Please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu if you have any questions, concerns or requests regarding the planned IT maintenance window in January.

Network Storage Connection Problem

Resolved 7:15 PM – Most services have now been restored. Work will continue in the data center to address the root cause of the problem. Additional outages may be necessary to restore full capacity and redundancy. We will announce any planned outages.

Please report any issues to the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu.

There will be no further updates.

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Update 5:20 PM – Banner Self Service and Banner INB has been restored.  University IT Services is verifying all services are running and stable.  All channels in PirateNet should now be working.
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Update 4:45 PM – Access to PirateNet has been restored.  However Banner Self Service is still not accessible.  Many channels in PirateNet will not work until Banner Self Service is restored.
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Update 4:15 PM – University IT Services has been able to re-attach the network storage.  Currently the disks are running a check to ensure they are healthy.  Once complete University IT Services will be able to restore systems that were affected.  The priority will be to restore access to PirateNet, Banner INB and Banner Self Service.  Other services will follow.

This process can take several hours but we will update this post as services are restored.

The next general update will be posted at 6:15 PM.
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Update 3:15 PM – University IT Services is in the active restore process with our partners.  We estimate this process will take several hours.  We will continue to post updates as systems become available.  The list of affected systems is below.  The next update will be posted at 4:15 PM.
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Update 2:15 PM – There is no change in status at this time but University IT Services is making progress in the restoration process.  The list of affected systems is below.  The next update will be posted at 3:15 PM
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Update 1:15 PM – There is no change in status at this time.  The list of affected systems is below.  The next update will be posted at 2:15 PM.
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Update 12:15 PM – University IT Services is still working with our partners to restore the systems connected to the network storage appliance.  While some progress has been made these systems are still not accessible.  The following is the list of systems affected:

PirateNet
Shared drives
Banner INB and Banner Self Service
EZProxy for library database access
Archive One
blogs.shu.edu, academic.shu.edu, applicant.shu.edu
DocPortal (sharepoint)
Cognos
SHUmobile app

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Update 11:15 AM – University IT Services is still working with our partners to restore systems connected to the network storage appliance.  The list of affected systems has been updated below.

The next update will be posted at 12:15 PM
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Update 10:15 AM – The following services are not reachable due to the network storage outage:

PirateNet , Shared drives, Banner INB and Banner Self Service, EZProxy for library database access, Archive One, blogs.shu.edu, academic.shu.edu, applicant.shu.edu, DocPortal (sharepoint), Cognos and SHUmobile.

IT Services continues to work with our partners to restore services as soon as possible.

The next update will be posted at 11:15 AM
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Outage 9:15 AM – There is currently a problem with the network attached storage device that is attached to Banner and PirateNet.  The community is not able to login or use services on either of these systems.

IT Services is aware of the issue and working with our partners to resolve the problem and restore functionality as soon as possible.

Faculty, Employee and Student email and Blackboard are NOT affected at this time.

Please check back here for further updates.  The next update will be at 10:15am.

 

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu