Blackboard Slow to Respond

Services have been restored as of 2:45pm on 9/22/2014. Blackboard is functioning as expected.

___________________________________________________________________

Blackboard Managed Hosting is reporting issues with their Internet Service Provider at their data center. This is affecting our instance of Blackboard. Blackboard may be slow to respond and in some cases may produce error message due to time outs and latency

Over 200+ clients have been effected by this.

Pirate’s Gold Outage Starting @ 8 PM

Maintenance has been completed as of 10 PM. Pirate’s Gold is working as expected.

________________________________________

Maintenance will be performed at the Blackboard data center starting tonight at 8:00 PM until midnight. During this time you will not be able to deposit money, or view your balance on your Pirate’s Gold account.

Blackboard Send Email is Not Working

Issue resolved as of Tuesday, 4/1/14 12:00pm. Emails are now successfully being sent from Blackboard.
————————————————————–
Currently the Blackboard Learning System is unable to send email.  While announcements still work copies of the those announcements are not being sent via email at this time.

The TLT Center is aware of the issue and is working on a resolution with Blackboard Managed Hosting.

If you need to send an email to your class, you can download the class roster and copy and paste the email addresses into Outlook to send your message.  If you need help doing this please contact the Service Desk @ (973)275-2222 or the Instructional Designer assigned to your department.

Single sign-on continues to be unavailable.

Update 3 p.m., January 15: Single sign-on for Blackboard continues to be unavailable.  Ellucian Engineers are working on the problem and hope to have a solution within a couple of weeks.

Please continue to use the link to Blackboard from the sign-in menu to access Blackboard directly or click here to access BlackBoard » If you click on the Blackboard icon in PirateNet, you will be required to log in using your PirateNet credentials.

This message will be removed from the sign-in menu and will no longer appear as a link from the orange notification bar.  Please check systemstatus.shu.edu for further updates.

 

***************************************

Update 10 a.m., January 10 – If you click on the Blackboard icon in PirateNet, you will receive an “access denied” error.  Click here to access BlackBoard directly »

Blackboard, Ellucian and SHU engineers are working on the problem.

******************************************

Update 3:00 PM, January 7 – Single sign-on to Blackboard from PirateNet is still not working and Blackboard, Ellucian and SHU engineers continue to work on the problem.  Please review the instructions below for accessing Blackboard.

*****************************************

Update: 9:00 AM – Single sign-on to Blackboard from PirateNet is still not working. Blackboard, Ellucian and SHU engineers are working on the problem. Please see instructions below to access Blackboard.

*****************************************

Update:  6:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian and they continue to work on the problem.

Access to Blackboard is still possible, please see instructions below.

The next update will at 9:00 am January 6, 2014

***************************************************************************************************

Update:  12:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian, the partner who provides PirateNet.  Engineers from both organizations are working to resolve the issue.

Access to Blackboard is still possible.  From within PirateNet – click the Blackboard icon on the top right menu bar.  You will be presented with a login screen instead of being taken to your course list.  Use your normal PirateNet username and password to login.

You can also reach Blackboard by choosing Blackboard from the Sign-in page or by pointing your web browser directly to http://myweb.shu.edu and using your PirateNet username and password to login.

***************************************************************************************************

After the upgrade to Blackboard SP 13 this morning, single sign on to Blackboard from within PirateNet is no longer functioning.

Blackboard engineers are working on resolving the problem immediately.

You are still able to sign in to Blackboard by choosing Blackboard from the sign-in menu or navigating directly to Blackboard at http://myweb.shu.edu.