Category Archives: Maintenance

2017 Annual Summer IT Maintenance

Each year the Department of Information Technology schedules major IT systems upgrades and maintenance in early January and August to minimize the academic disruption of the University.  This year’s Summer Maintenance is scheduled to begin at midnight on Wednesday, August 9th and conclude at 11:59 p.m. on Tuesday, August 15th.

Below provides the tentative upgrade schedule.

Wednesday, August 9 – Tuesday, August 15 Vmware Tool and Firmware Upgrade and test on all Vmware based applications
Wednesday, August 9 Banner Xtender Update – expect outages
Thursday, August 10 Blackboard Transact (Pirate’s Gold) Maintenance – expect outages
Friday, August 11 NetApp Disk Firmware Updates and Testing on all Vmware based applications
Sunday, August 13 Blackboard Learn Update –  outages expected between midnight and 12 noon
Monday, August 14 NIOS Upgrade on campus Infoblox DNS Appliances
Management and Backup Port Configuration on Infoblox DNS Appliances
Linux Upgrade CAS authentication for LUM5/Banner Applications – expect outages

As the maintenance date approaches, we will notify the University community of any changes to this schedule. If you have any questions, please contact the Technology Service Desk at 973-275-2222 or servicedesk@shu.edu

2016 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 15, 12:01 Midnight – Friday, August 19, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

The following detailed schedule outlines when certain systems may be inaccessible:

Monday, August 15:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Tuesday, August 16:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Wednesday, August 17

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Thursday, August 18

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Friday, August 19

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Banner Scheduled Maintenance: 2/27-28

Update:  2/28/2016 – 2:00 PM: All services are running as normal

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Update 2/27/2016 – 2:00 PM: All Banner services are back online except the Banner Data Warehouse. The Luminis portal, Self Service Banner, the Touchnet payment gateway, and the like are all functioning normally at this time. We expect the Banner Data Warehouse to be back online by tomorrow afternoon (Sunday, 2/28). If you experience any problems with the campus portal, Self Service Banner, or the payment gateway, please call the Technology Service Desk at 973-275-2222.


 

Banner system maintenance is scheduled for this weekend, February 27-28. Banner services will be interrupted during this period. Details of what systems will be affected and when are outlined below.

The Banner system stores the University’s student, financial and employee data. As previously announced, a major upgrade of the University’s Banner system is under way to improve the performance and security of the system. The next phase of this upgrade is scheduled to begin starting Saturday, February 27th, at 6:00 AM. The affected services and times for restoration are outlined below. Please read this schedule carefully, as it has changed slightly as a result of performing the upgrades in test systems.

  • Starting Saturday, February 27th at 6:00 AM, all Banner systems will be taken offline for maintenance. This includes Self Service Banner (for viewing grades, viewing pay stubs, and the like), the TouchNet payment system (for paying Bursar bills), the Luminis portal (SHU Portal), and the Banner Data Warehouse (for Banner reports).
  • All Banner services except the Banner Data Warehouse (Banner reports) will be back on line Saturday evening (February 27th).
  • The Banner Data Warehouse (Banner reports) will be back on line Sunday evening (February 28th).

Other IT services, such as the University Website, campus e-mail, the campus network, Blackboard and the Campus Card system (for door access and meal plans) will not be affected by this maintenance.

Please contact the Technology Service Desk at (973) 275-2222 if you have any questions or concerns about this upgrade, or to report any problems with Banner or any other University IT systems.

Banner Scheduled Maintenance Starts 12/27

Update of December 29, 10:00 AM

All Banner reports (Cognos, ODS and EDW) are back online and have been verified working.

At this time core Banner functions, including Self Service Banner, the Touchnet payment gateway for Banner, Banner INB, automated Banner feeds, Banner reports, Kronos time entry, and the like are verified to be working.

All other planned IT systems maintenance for the Winter Break is proceeding according to the published schedule (see below).

If you experience any problems using Banner, or any SHU IT Services, please report the incident to the Technology Service Desk at 973-275-2222. The Technology Service Desk is available 24×7 to assist you in using Banner or any University-supported system.  If a Banner service, or any other SHU IT service, is down, please ask the Technology Service Desk representative to escalate the issue to SHU IT Systems Support.

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Update of December 28, 10:00 AM ET

The TouchNet payment gateway has been successfully updated and tested. Students can now review and pay their bills online via Self Service Banner.

Automated feeds in to and out of Banner have been resumed.

All other IT systems and services are being worked on according to schedule.

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Update of December 27, 2:30 PM ET

At this time Self Service Banner is again available to students, faculty and employees to submit and view grades, view pay stubs, register for courses, view your class schedule, and the like.

IMPORTANT NOTE: The Touchnet payment gateway is not yet available, so students are not able at this time to view or pay their bills. Touchnet expects to update their system tomorrow around 9AM ET. Links to the Touchnet system in Self Service Banner have been disabled until those updates are made and tested.

Work on restoring other services is continuing according to schedule.

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This is a reminder to the University community that all Banner services will be off line for maintenance starting Sunday, December 27, at 12:01 AM. During that time you will not be able to register for classes, view or pay a bill, submit or view grades, or view your pay stub or leave balances. Most Banner services will be restored by Monday, December 28 at 8:45 AM. Cognos reports will be off line through Tuesday, December 29, at 8:45 PM. Please see below for details.


Summary: The Banner administrative system and Cognos reports will be offline for maintenance beginning Sunday, December 27, at 12:01 AM. All Banner systems except Cognos will be back online at 8:45 AM on Monday, December 28. Cognos will be back online at 8:45 AM on Tuesday, December 29.

The Winter IT Maintenance is scheduled to take place from Sunday, December 27, 2015, through Friday, January 8, 2016. During this time most IT services will be up most of time. Moreover, University IT Services will strive to alert the University community of any scheduled outages. However, during this time some IT systems may be off line unexpectedly with little or no notice as necessary system upgrades take place.

At this time we are planning an upgrade to our Banner servers over the Winter Break. This will require that Banner be down for a significant period. The Banner system will be taken offline for this upgrade Sunday, December 27, 2015, at 12:01 AM. During that time Banner Self Service, Banner INB, Touchnet (online bill payments), Bosscars (online parking permits), Cognos (Banner reports), ePrint (certain Finance reports), and PSP (the applicant student portal) will be offline.

All Banner services except Cognos will be back online Monday, December 28, at 8:45 AM. Cognos will be back online Tuesday, December 29, at 8:45 AM.

The University Web site, the PirateNet portal, Microsoft Office 365, Blackboard Learn, and other IT services will not be affected during this time.

One important note:  Automatic file feeds into and out of Banner will be suspended from Wednesday, December 23, through Tuesday, December 29.  As a result, while Blackboard Learn will be available during this time, changes made in Banner to student course enrollments and faculty course assignments after Wednesday morning, December 23, will not be imported into Blackboard Learn until Tuesday morning, December 29. For example, a student who registers for a Spring class on December 24 will not see that class in Blackboard until December 29.

Some additional IT work has been scheduled during this maintenance period, as follows:

  • Monday, January 4: The campus wireless network will be upgraded. No downtime is expected.
  • Tuesday, January 5: The Sequoia food service system will be upgraded. Cash registers in the University Center, as well as Dunkin Donuts in Walsh Library, may be offline briefly during this upgrade.
  • Wednesday, January 6: The Windows server providing the shared drives for academic and administrative departments (e.g., the “S:” drives, “T:” drives, etc.) will be upgraded. No downtime is expected, but logging in the first time following the upgrade may take longer than normal.

Additional upgrades to the Banner servers are required, but have been deferred to minimize the Banner downtime necessary over the Winter Break. This last phase of the Banner upgrade is tentatively scheduled to begin Saturday, February 27, at 7:00 AM. All Banner services except Cognos will be available Monday, February 29, at 8:45 AM. Cognos will be available Tuesday, March 1, at 8:45 AM.

Additional reminders about Winter IT maintenance, as well as any changes to this schedule, will be sent out later in December.

As a reminder to the University community, IT performs maintenance and patching to critical IT systems each week on Sunday morning, from 12:01 AM until 7:00 AM. Systems may be down during that period without warning. For more extensive upgrades, IT schedules two longer maintenance periods each year, one in August between the end of summer classes and the start of fall classes, and over the Winter recess between Christmas and the start of spring classes.

And as always, please call the Technology Service Desk (973-275-2222) if you experience any technology issues or if you have any questions or concerns regarding the IT maintenance schedule.

Stephen G. Landry, Ph.D.
Chief Information Officer

Blackboard Scheduled Maintenance – May 8

Blackboard Learn maintenance has been completed

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Blackboard is anticipating a service interruption on Friday, May 8, from 2 a.m. to 6 a.m., EST.

Please plan your work accordingly, in case Blackboard becomes unavailable. You will not want to start an exam in Blackboard during this time.

IT Winter Maintenance Starts Jan. 3

This year’s January maintenance will start on Saturday, January 3 at 12:01 a.m., and will end on Sunday, January 11 at 8 a.m.  Although most IT systems and services will be up during this time, the Department of Information Technology will attempt to alert the University community regarding any upcoming outage. Please be advised, however, that during this time systems and services may be interrupted unexpectedly with little or no warning.

Please note the updated schedule for these upgrades:

  • The Banner administrative system will be off line on Sunday, January 4, 8 a.m. – 5 p.m.
  • Blackboard will be unavailable on Sunday, January 4, 12:01 – 12 p.m.
  • Kronos Time and Attendance System will be off line on Thursday, January 8, 9:30 – 11:30 a.m.
  • A major upgrade to the campus network backbone is scheduled for the week of January 5, before classes start the following week. During this time there will be a series of scheduled outages and as the maintenance date approaches, further details about projected outage times and affected services will be provided.

The exact times of the service interruptions may be adjusted depending on the availability of resources and taking into account the other scheduled activities occurring on campus.

Please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu if you have any questions, concerns or requests regarding the planned IT maintenance window in January.