Resolved: network services restored at approximately 10:30 pm
We are currently experiencing problems with the University network on the South Orange Campus. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available from off campus.
Update 5:00 PM
Internet Service for the South Orange Camus has been restored. All services are now working normally. If you experience any issues, please contact the Technology Service Desk at email@example.com or (973)275-2222.
Currently the South Orange Campus is experiencing problems with the University internet service provider. The South Orange Campus buildings including, 519 South Orange Avenue, 525 South Orange Ave, Turrell Manor and the Ring Building are affected.
University IT Services is working to restore service as soon as possible.
If you have questions please contact the Technology Service Desk at firstname.lastname@example.org or (973)275-2222.
9:00 am Update – The problem has been resolved.
8:45 am – The University is currently experiencing connectivity problems. Some services, including Banner are not reachable at this time. University IT Services is aware of the problem and is working with our service providers to address the issue as soon as possible.
Please check back here periodically for updates.
3:40 PM Update – University IT Services has restored connectivity to those building with reported connectivity issues.
The campus is currently experiencing network issues in Corrigan Hall, the University Library and the Rec Center.
University IT Services is aware of the issue and working to restore connectivity.
11:45 PM – Connectivity has been restored.
The University is experiencing a network outage at this time. University IT Services is working with our vendors to determine the cause and restore connectivity.
Most services, including Blackboard, email and Banner Self Service are available from off campus.
6:00 AM Update (5/10/2016): Our Internet Service provider reports that full service has been restored to our area. As always, please report any technology problems to the Technology Service Desk at 973-275-2222 or via email at email@example.com
9:00 PM – Level 3 has reported that the network service disruptions affecting its customers with operations in the Northeastern United States are due to a fiber cut caused by third-party construction. Additional damage to the infrastructure was found and repairs are underway but may take through the night.
5:00 PM – The University’s Internet Service Provider (Level 3) is experiencing service disruptions in our region. As a result, some campus IT services may not work or may be slower than normal. We will provide more information when it becomes available.
Read more about the Level 3 outage: http://money.cnn.com/2016/05/09/news/companies/time-warner-cable-cox-outages/index.html
It appears the most affected system is the SHU Portal. If you need to access Self Service Banner to submit or view grades, register for courses, or other work, please use the Self Service Banner (SSB) app in the PirateNet Dashboard rather than logging in through the SHU Portal. This new app in the PirateNet Dashboard should look like the image below:
Banner SSB Chiclet in PirateNet
University IT Services has found the problem causing the network issue. All services have now been restored both on and off campus.
The University’s core network switches are experiencing issues, making access unavailable to on premises services such as PirateNet, Banner and Exchange email.
For those users currently on campus, all services are unavailable, including single sign-on, access to the Internet and network file share and printing.
For users currently off campus, Office 365 email, BlackBoard and the University website are available.
University IT Services is working on restoring connectivity and will post an update as soon as complete service has been restored.
Technology Service Desk
Update: 12:00 p.m. Internet connectivity access to the University has been restored.
Update – 11:10 a.m.
The University has confirmed that the outage is with the University’s ISP provider, Level 3 and is working with the vendor to resolve the issue, which is affecting areas beyong the University itself.
The University is experiencing connectivity issues. University IT Services is working on resolving the issues.