Category Archives: PirateNet

Resolved: Unable to Sign-on to PirateNet

11:45 AM – PirateNet Services have been restored

10:15 AM Update – This morning, at approximately 8AM the University’s single sign-on vendor began to experience a service outage.  The root cause of the problem appears to be a denial of service attack affecting Level 3, the University’s internet service provider, which is impacting many services across the North East US region.

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SHU systems affected include Office 365 from both on and off campus, Blackboard and any application accessed through PirateNet.

University IT Services is working with our partners to restore services as soon as possible.

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9:00 AM – The University’s single sign-on platform is experiencing an outage.  University IT Services is working with our partner to restore services as soon as possible.

Affected systems include Blackboard, Office 365 and all other services accessed from the PirateNet Dashboard.

If you have question or to report additional IT service outages please contact the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu

 

Reduced Functionality in Okta/PirateNet (Resolved)

The Technology Service Desk is reporting that users are experiencing an issue where they are not able to access “Blackboard” and/or “SHU Portal” from the Okta/PirateNet site.

Support personnel are aware of the problem and are working to resolve it.  Status updates will be posted regularly.

03:45pm – Issue was resolved and Okta/Piratenet is functioning as expected.

Banner Downtime on May 3

The Banner system will be upgraded this Sunday, May 3, from 6 a.m. to 4 p.m.

During this time, Banner and all Banner applications such as Banner Self-Service, Banner Reports, etc. will be inaccessible.  Please schedule your work accordingly.

The PirateNet portal will also be unavailable, but access to Blackboard and student/faculty/employee email will be available. To access these services, log in here »

If you have any questions, please contact the Service Desk at (973) 275-2222 or servicedesk@shu.edu.

Resolved: Reduced Functionality in PirateNet

8 a.m. – Issue was resolved and PirateNet is functioning as expected.
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The Technology Service Desk is reporting that users are experiencing reduced functionality in PirateNet, specifically slowness when clicking from tab to tab.

Support personnel are aware of the problem and are working to resolve it.  Status updates will be posted regularly.

 

IT Winter Maintenance Starts Jan. 3

This year’s January maintenance will start on Saturday, January 3 at 12:01 a.m., and will end on Sunday, January 11 at 8 a.m.  Although most IT systems and services will be up during this time, the Department of Information Technology will attempt to alert the University community regarding any upcoming outage. Please be advised, however, that during this time systems and services may be interrupted unexpectedly with little or no warning.

Please note the updated schedule for these upgrades:

  • The Banner administrative system will be off line on Sunday, January 4, 8 a.m. – 5 p.m.
  • Blackboard will be unavailable on Sunday, January 4, 12:01 – 12 p.m.
  • Kronos Time and Attendance System will be off line on Thursday, January 8, 9:30 – 11:30 a.m.
  • A major upgrade to the campus network backbone is scheduled for the week of January 5, before classes start the following week. During this time there will be a series of scheduled outages and as the maintenance date approaches, further details about projected outage times and affected services will be provided.

The exact times of the service interruptions may be adjusted depending on the availability of resources and taking into account the other scheduled activities occurring on campus.

Please contact the Technology Service Desk at (973) 275-2222 or via e-mail at servicedesk@shu.edu if you have any questions, concerns or requests regarding the planned IT maintenance window in January.

Network Storage Connection Problem

Resolved 7:15 PM – Most services have now been restored. Work will continue in the data center to address the root cause of the problem. Additional outages may be necessary to restore full capacity and redundancy. We will announce any planned outages.

Please report any issues to the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu.

There will be no further updates.

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Update 5:20 PM – Banner Self Service and Banner INB has been restored.  University IT Services is verifying all services are running and stable.  All channels in PirateNet should now be working.
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Update 4:45 PM – Access to PirateNet has been restored.  However Banner Self Service is still not accessible.  Many channels in PirateNet will not work until Banner Self Service is restored.
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Update 4:15 PM – University IT Services has been able to re-attach the network storage.  Currently the disks are running a check to ensure they are healthy.  Once complete University IT Services will be able to restore systems that were affected.  The priority will be to restore access to PirateNet, Banner INB and Banner Self Service.  Other services will follow.

This process can take several hours but we will update this post as services are restored.

The next general update will be posted at 6:15 PM.
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Update 3:15 PM – University IT Services is in the active restore process with our partners.  We estimate this process will take several hours.  We will continue to post updates as systems become available.  The list of affected systems is below.  The next update will be posted at 4:15 PM.
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Update 2:15 PM – There is no change in status at this time but University IT Services is making progress in the restoration process.  The list of affected systems is below.  The next update will be posted at 3:15 PM
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Update 1:15 PM – There is no change in status at this time.  The list of affected systems is below.  The next update will be posted at 2:15 PM.
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Update 12:15 PM – University IT Services is still working with our partners to restore the systems connected to the network storage appliance.  While some progress has been made these systems are still not accessible.  The following is the list of systems affected:

PirateNet
Shared drives
Banner INB and Banner Self Service
EZProxy for library database access
Archive One
blogs.shu.edu, academic.shu.edu, applicant.shu.edu
DocPortal (sharepoint)
Cognos
SHUmobile app

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Update 11:15 AM – University IT Services is still working with our partners to restore systems connected to the network storage appliance.  The list of affected systems has been updated below.

The next update will be posted at 12:15 PM
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Update 10:15 AM – The following services are not reachable due to the network storage outage:

PirateNet , Shared drives, Banner INB and Banner Self Service, EZProxy for library database access, Archive One, blogs.shu.edu, academic.shu.edu, applicant.shu.edu, DocPortal (sharepoint), Cognos and SHUmobile.

IT Services continues to work with our partners to restore services as soon as possible.

The next update will be posted at 11:15 AM
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Outage 9:15 AM – There is currently a problem with the network attached storage device that is attached to Banner and PirateNet.  The community is not able to login or use services on either of these systems.

IT Services is aware of the issue and working with our partners to resolve the problem and restore functionality as soon as possible.

Faculty, Employee and Student email and Blackboard are NOT affected at this time.

Please check back here for further updates.  The next update will be at 10:15am.

 

Scheduled Restart of PirateNet Tonight @ 10pm

University IT Services will be performing a restart of PirateNet tonight, March 26, 2014, at 10pm.  While we anticipate no interruption in service as a result of the work, it cannot be entirely ruled out that there will be brief periods of intermittent connectivity as a result. We will make all efforts to keep service disruption, if any, to a minimum.

All other services, including Blackboard, Banner and email will not be impacted.

Single sign-on continues to be unavailable.

Update 3 p.m., January 15: Single sign-on for Blackboard continues to be unavailable.  Ellucian Engineers are working on the problem and hope to have a solution within a couple of weeks.

Please continue to use the link to Blackboard from the sign-in menu to access Blackboard directly or click here to access BlackBoard » If you click on the Blackboard icon in PirateNet, you will be required to log in using your PirateNet credentials.

This message will be removed from the sign-in menu and will no longer appear as a link from the orange notification bar.  Please check systemstatus.shu.edu for further updates.

 

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Update 10 a.m., January 10 – If you click on the Blackboard icon in PirateNet, you will receive an “access denied” error.  Click here to access BlackBoard directly »

Blackboard, Ellucian and SHU engineers are working on the problem.

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Update 3:00 PM, January 7 – Single sign-on to Blackboard from PirateNet is still not working and Blackboard, Ellucian and SHU engineers continue to work on the problem.  Please review the instructions below for accessing Blackboard.

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Update: 9:00 AM – Single sign-on to Blackboard from PirateNet is still not working. Blackboard, Ellucian and SHU engineers are working on the problem. Please see instructions below to access Blackboard.

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Update:  6:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian and they continue to work on the problem.

Access to Blackboard is still possible, please see instructions below.

The next update will at 9:00 am January 6, 2014

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Update:  12:00 PM – Single sign-on to Blackboard from PirateNet is still not working.  We have escalated the problem within Blackboard and Ellucian, the partner who provides PirateNet.  Engineers from both organizations are working to resolve the issue.

Access to Blackboard is still possible.  From within PirateNet – click the Blackboard icon on the top right menu bar.  You will be presented with a login screen instead of being taken to your course list.  Use your normal PirateNet username and password to login.

You can also reach Blackboard by choosing Blackboard from the Sign-in page or by pointing your web browser directly to http://myweb.shu.edu and using your PirateNet username and password to login.

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After the upgrade to Blackboard SP 13 this morning, single sign on to Blackboard from within PirateNet is no longer functioning.

Blackboard engineers are working on resolving the problem immediately.

You are still able to sign in to Blackboard by choosing Blackboard from the sign-in menu or navigating directly to Blackboard at http://myweb.shu.edu.

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu