Category Archives: Printing

Resolved: Intermittent Campus Card Outage This Morning

Update 11:15 am – University IT Services has resolved the hardware issue and all functionality has been restored.

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The hardware vendor for the Campus Card System is performing emergency tests and maintenance to ensure the problem from yesterday is repaired and will not resurface.

As this is conducted there will be intermittent access to systems outlined below.

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University IT Services resolved the hardware issue affecting campus card services at approximately 4:45 pm.  All systems are now functioning normally.

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The University is currently experiencing a hardware failure with our campus card services.

Affected systems include:

  • Cash registers in the Cafeteria and Pirate’s Cove
  • On campus  and off campus use of Pirates Gold for vending and laundry
  • Student printing
  • Administrative and academic copy machines

University IT Services is working to replace the failed equipment as soon as possible.

 

 

Student Printing Maintenance: March 4

The Department of Information Technology was informed by the vendor that critical maintenance on the Pharos printing system is scheduled for Wednesday, March 4, from 10 a.m. to noon. Printing may be unavailable around 12 noon for a short period of time.

Please note: this maintenance affects student printing only.

Printing is Unavailable in Information Commons

Update 12 Noon – Printing services have now been restored in Walsh Library Information Commons.

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Update 10:00 AM – University IT Services and PC Support Services has narrowed the problem in Walsh Library to an issue with the wired network card in the new computers being deployed to the Information Commons this week.  PC Support Services is updating the driver on these cards, which is the recommended fix from the manufacturer.

Services throughout the Walsh Library are affected but should be restored shortly.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 12 Noon.

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Update 9:00 AM –  Printing is still unavailable in the Walsh Library Information Commons. University IT Services and PC Support Services is onsite continuing to work on the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at @ 12 Noon

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Update 9:00 PM –  Printing is still unavailable in the Walsh Library Information Commons and will not be restored tonight.  Telecommunications and PC Support Service will be onsite at 8:00 AM tomorrow morning to continue troubleshooting the problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be on 7/22/2014 @ 9:00 AM.

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Update 7:00 PM – Printing is still currently unavailable in the Walsh Library Information Commons.

Telecommunications and PC Support Services are still troubleshooting the underlying problem.

If you need to print you can find additional printing locations in other buildings on campus.  Visit:  http://www.shu.edu/offices/technology/printing.cfm for a listing of those locations.

The next update will be at 9:00 PM.

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We are currently experiencing problems printing in Walsh Library Information Commons.

PC Support Services and Networking are onsite working to restore services.

Next update will be 7:30 pm.

Printing Not Available

Students are not able to print in campus computer labs and the Information Commons in Walsh Library.  University IT Services is aware of the problem and is working with our vendor to fix the issue.

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu