Category Archives: Uncategorized

Unable to Sign-In to PirateNet

10:30 am Update:  The issue has been resolved and all services are working as expected.

9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time.  University IT Services is working with our partner to restore services as soon as possible.

Wireless Network Connectivity Restored

10:00 am – University IT Services has restored connectivity to the wireless network.

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We are currently experiencing problems with the campus wireless network.  University IT Services is on campus and working to restore connectivity.  We will provide updates as we have them

SharePoint Online Maintenance 8/6/2016

Microsoft has informed the University that they will be performing maintenance to Share Point online on August 6, 2016 at 12:01 AM.  The maintenance is  scheduled to last until 8:00 AM.

Users will still be able to access their sites but will not be able to write new documents or changes to documents to any sites.

2016 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 15, 12:01 Midnight – Friday, August 19, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

The following detailed schedule outlines when certain systems may be inaccessible:

Monday, August 15:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Tuesday, August 16:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Wednesday, August 17

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Thursday, August 18

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Friday, August 19

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Self Service Banner Available in Pirate Dashboard

12:15 PM – This issue has been resolved

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11:55 AM – The Self Service Banner channel is temporarily unavailable in the SHU Portal.  If you need to access Self Service Banner please use the app in the PirateNet Dashboard.

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

University IT Services is looking into the problem and will restore functionality as soon as possible.

If you have question or concerns please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu