Unable to Sign-In to PirateNet

10:30 am Update:  The issue has been resolved and all services are working as expected.

9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time.  University IT Services is working with our partner to restore services as soon as possible.

Wireless Network Connectivity Restored

10:00 am – University IT Services has restored connectivity to the wireless network.

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We are currently experiencing problems with the campus wireless network.  University IT Services is on campus and working to restore connectivity.  We will provide updates as we have them

SharePoint Online Maintenance 8/6/2016

Microsoft has informed the University that they will be performing maintenance to Share Point online on August 6, 2016 at 12:01 AM.  The maintenance is  scheduled to last until 8:00 AM.

Users will still be able to access their sites but will not be able to write new documents or changes to documents to any sites.

2016 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 15, 12:01 Midnight – Friday, August 19, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

The following detailed schedule outlines when certain systems may be inaccessible:

Monday, August 15:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Tuesday, August 16:

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Wednesday, August 17

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.
  • Voicemail Maintenance – 5:00 pm – 5:30 pm

Thursday, August 18

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Friday, August 19

  • The data center’s network infrastructure will be upgraded throughout the maintenance week and the community may experience intermittent access to ancillary systems such as fsaAtlas, Kronos, and Extender.

Self Service Banner Available in Pirate Dashboard

12:15 PM – This issue has been resolved

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11:55 AM – The Self Service Banner channel is temporarily unavailable in the SHU Portal.  If you need to access Self Service Banner please use the app in the PirateNet Dashboard.

Banner SSB Chiclet in PirateNet

Banner SSB Chiclet in PirateNet

University IT Services is looking into the problem and will restore functionality as soon as possible.

If you have question or concerns please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu

2015 Annual Summer IT Maintenance

Each year University IT Services schedules major systems upgrades and maintenance in early August. Most systems downtime is scheduled between the end of the summer session at the main campus and the start of orientation at the Law School. University IT Services is planning this summer’s maintenance for the following times:

Monday, August 17, 12:00 Midnight – Friday, August 21, 5:00 PM

This week is designated for IT maintenance. During this time most systems will be up most of the time. Moreover, IT Services will attempt to alert the University community when systems will be down. Please be aware, however, that IT services may be interrupted during this period with little or no advance warning.

Additional maintenance will also occur the weekend before:

Saturday, August 15
  • Annual Banner Fail-over Verification: 8 a.m. – 12 noon
    Banner Production will be unavailable
Sunday, August 16
  • Regularly scheduled weekly maintenance: 12 midnight – 7 a.m.

 

Detailed Summer Maintenance Schedule
Monday, August 17
  • Vmware Server and Application Upgrades (no outage)
  • Blackboard Transact upgrade: Pirate’s Gold will be unavailable
Tuesday, August 18

  • Vmware Server and Application Upgrades (no outage)
  • Qlogic Fiber Channel Switches Upgrades (no outage)
  • SCCM Service Pack Installation: Software Center will be unavailable
Wednesday, August 19
  • Vmware Server and Application Upgrades (no outage)
  • Qlogic Fiber Channel Switches Upgrades (no outage)
  • Active Directory Service Pack Installation (no outage)
Thursday, August 20
  • Vmware Server and Application Upgrades (no outage)
  • Infoblox DNS Appliances Upgrades (no outage)
  • Halogen Application Upgrade: Performance Reviews will be unavailable
Friday, August 21
  • Vmware Server and Application Upgrades (no outage)

Major Upgrade During Winter Maintenance
In addition, please be advised that University IT Services is scheduling a major upgrade to the Banner servers over the winter maintenance window. The bulk of this work is being scheduled for the week between Christmas and New Year. While the schedule is still tentative, for planning purposes you should know that Banner and all Banner services (Self Service Banner, Banner INB, and Banner Reports) will likely be unavailable from Monday, December 28, 2015 through Sunday, January 3, 2016. Please plan your work accordingly. Further information on this will be provided as we get closer to the winter maintenance window.

Technology Service Desk
servicedesk@shu.edu
(973) 275-2222

Blackboard Unavailable Sunday, 11/9, 2 – 4 a.m.

The planned maintenance has been completed as of 4 a.m.

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During the University’s regularly scheduled maintenance window this Sunday, November 9, patches will be applied to the Blackboard servers and Blackboard will be unavailable from 2 to 4 a.m.