tag:systemstatus.shu.edu,2005:/historySeton Hall University Status - Incident History2024-03-18T22:29:48-04:00Seton Hall Universitytag:systemstatus.shu.edu,2005:Incident/200487902024-02-22T16:31:09-05:002024-02-22T16:31:09-05:00National Cellular Outages Affecting Duo Two-Factor<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:31</var> EST</small><br><strong>Resolved</strong> - Cellular services providers have restored service following national outages.<br /><br />If you continue to experience issues, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:57</var> EST</small><br><strong>Investigating</strong> - Due to national cellular outages, users relying on phone calls or SMS for two-factor authentication into Seton Hall systems may experience issues. While service is being restored, we encourage users to activate Wi-Fi calling. For those who have installed the Duo Mobile app, alternative authentication methods such as passcodes or Duo push options are also available.<br /><br />To enable Wi-Fi calling on your device:<br /><br />For Android Phones:<br />1. Open the Settings app.<br />2. Tap on Connections.<br />3. Toggle "Wi-Fi Calling" to on.<br /><br />For iPhones:<br />1. Open the Settings app.<br />2. Tap on Cellular.<br />3. Select Wi-Fi Calling.<br />4. Toggle "Wi-Fi Calling on this iPhone" to on."<br /><br />For more information about managing your Duo preferences, visit: https://servicedesk.shu.edu/space/PUBLICKBA/2096037915/Duo+Two-Factor+Authentication</p>tag:systemstatus.shu.edu,2005:Incident/198808512024-02-12T05:30:58-05:002024-02-12T05:31:00-05:00Banner ODS Maintenance: Friday, 2/9 - Monday, 2/12<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>05:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:58</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology will be performing an upgrade to the University’s Production ODS database (ODSP), which supports numerous Cognos reports. This upgrade is scheduled to begin at 9:30 a.m. on Friday, February 9th, and will continue until 6 a.m. on Monday, February 12th. During this period, there will be an outage of Banner ODS.<br /><br />While Cognos will remain accessible throughout the maintenance, any reports generated from the ODS database will be affected. If uncertain whether a Cognos report is derived from the ODS, it is advisable to refrain from its use until after the maintenance window.</p>tag:systemstatus.shu.edu,2005:Incident/198397622024-01-26T22:52:11-05:002024-01-26T22:52:18-05:00Microsoft Teams Partial Outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:52</var> EST</small><br><strong>Resolved</strong> - After extended monitoring, Microsoft has confirmed that Microsoft Teams service and features have been restored and returned to optimal health.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:45</var> EST</small><br><strong>Update</strong> - Microsoft is still working to resolve the issue by applying configuration changes intended to reduce customer impact as quickly as possible. Users may still be experiencing issues in Teams with the following:<br /><br />- Users performing a cold boot may not able to log into teams and will see an "oops" page<br />- Users logging in or unlocking their devices after some time may see missing messages<br />- Users may fail to load messages in channels and chats<br />- Users are unable to view or download their media (images, videos, audio, call recordings, code snippets)<br />- Some messages may experience delays being sent<br />- Call Recordings might take longer to appear in user's OneDrive for Business and SharePoint Online<br />- Users may be unable to load previous Copilot history, or new history is not written<br />- Bots may be unable to download attachments<br />- Sending and receiving read receipt notifications may be delayed<br />- Anonymous users may be unable to join meetings<br />- Teams connectors for Power Automate/Power Apps may experiencing errors<br /><br /> We appreciate your patience as we work to remediate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:06</var> EST</small><br><strong>Identified</strong> - Microsoft has identified that a portion of the Microsoft Teams service is experiencing a networking issue. Currently, a failover is being performed to an alternate infrastructure to remediate impact.</p>tag:systemstatus.shu.edu,2005:Incident/196148982024-01-05T06:30:59-05:002024-01-05T06:31:02-05:00Banner Maintenance: Friday, January 5 at 5:30 a.m.<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>06:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>05:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>15:25</var> EST</small><br><strong>Scheduled</strong> - On Friday, January 5 between 5:30 - 6:30 a.m., the Department of Information Technology will be performing a critical update to the university’s enterprise system, Banner. During the maintenance period, users will not have access to Banner services, including Self-Service Banner and Banner Admin Pages.<br /><br />Other IT services, such as the university website, campus email, wireless network, Canvas and Microsoft applications, should not be affected by this maintenance.</p>tag:systemstatus.shu.edu,2005:Incident/194296592023-12-28T09:31:10-05:002023-12-28T09:31:11-05:00South Orange and Law School Firewall Upgrade: Thursday, December 28 at 9 a.m.<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>09:31</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:14</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology will be performing a firewall upgrade on the South Orange and Law School campuses on Thursday, December 28 from 9 - 9:30 a.m. While minimal to no impact is expected during the maintenance window, users may experience a brief disruption to campus network services.<br /><br />A firewall is used to prevent unauthorized access to or from the University's network. This upgrade will add extra layers of protection around our systems.<br /><br />If you experience any issues outside of the maintenance windows, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/194296422023-12-27T09:30:17-05:002023-12-27T09:30:19-05:00IHS Firewall Upgrade: Wednesday, December 27 at 9 a.m.<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>12:13</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology will be performing a firewall upgrade on the IHS campus on Wednesday, December 27 from 9 - 9:30 a.m. While minimal to no impact is expected during the maintenance window, users may experience a brief disruption to campus network services.<br /><br />A firewall is used to prevent unauthorized access to or from the University's network. This upgrade will add extra layers of protection around our systems.<br /><br />If you experience any issues outside of the maintenance windows, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/194294592023-12-21T05:00:05-05:002023-12-21T05:00:05-05:00Scheduled System Maintenance: Wednesday, December 20 - Thursday, December 21<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>05:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:51</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology will be performing upgrades to the Infoblox DNS/DHCP appliances. The first upgrade will occur from 5-9 p.m. on December 20 and the second upgrade will occur from 9 a.m. to 5 p.m. on Thursday, December 21.<br /><br />While minimal to no impact is expected during the maintenance window, users on all three campuses may experience slower website page load speeds.<br /><br />If you experience any issues outside of the maintenance windows, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/194892592023-12-20T10:48:12-05:002023-12-20T10:48:12-05:00Partial Canvas Outage<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>10:48</var> EST</small><br><strong>Resolved</strong> - The Canvas issue has been resolved and functionality has been fully restored.<br /><br />If you continue to experience issues with Canvas, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>08:42</var> EST</small><br><strong>Investigating</strong> - Canvas is experiencing an issue affecting access to Fall 2023 and Spring 2024 courses for all users. The Department of Information Technology is working with the vendor to restore functionality.</p>tag:systemstatus.shu.edu,2005:Incident/194292662023-12-17T18:00:24-05:002023-12-17T18:00:24-05:00Faculty Success Maintenance: Sunday, December 17 at 12 a.m.<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>00:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>11:27</var> EST</small><br><strong>Scheduled</strong> - The Watermark Faculty Success system will undergo scheduled maintenance, requiring some downtime on Sunday, December 17th, 2023 from 12 a.m. to 6:00 p.m. EST. <br /><br />This maintenance window will include hardware maintenance and upgrade work needed to ensure the system operates as efficiently as possible.<br /><br />If you have any questions, please contact Watermark Support through the Help Center ticketing system (https://support.watermarkinsights.com/hc/en-us/requests/new).</p>tag:systemstatus.shu.edu,2005:Incident/191410882023-11-24T09:16:10-05:002023-11-24T09:16:11-05:00Network Maintenance: Friday, November 24 at 9 a.m.<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:16</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:42</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology will perform a scheduled upgrade to the University's network on Friday, November 24 at 9 a.m. As a result, there will be a brief, five-minute Internet outage on the South Orange and Law School campuses.<br /><br />If you experience any issues outside of the maintenance window, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/191297242023-11-21T17:00:12-05:002023-11-21T17:00:13-05:00South Orange Printer Maintenance: Tuesday, November 21 at 11 a.m.<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>11:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:20</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology is scheduled to replace student printers on the South Orange campus on Tuesday, November 21, starting at 11 a.m. During this process, printing services will be temporarily unavailable in the Walsh Library until 12 p.m. Subsequently, between 12 p.m. to 5 p.m., there will be intermittent outages in other student printer locations. To reduce printing disruptions, students are encouraged to use the printer in the Walsh Library from 12 p.m. to the completion of the maintenance window.</p>tag:systemstatus.shu.edu,2005:Incident/191418402023-11-16T18:12:45-05:002023-11-16T18:12:46-05:00PirateNet is temporarily unavailable.<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:12</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.<br /><br />If you continue to experience issues accessing PirateNet, please contact the Technology Service Desk at https://servicedesk.shu.edu/</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>15:50</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is impacting Okta single sign on and access to PirateNet.<br /><br />Users can still use their Seton Hall credentials to log into University systems directly from the system's login screen (i.e., www.outlook.com).</p>tag:systemstatus.shu.edu,2005:Incident/191297012023-11-16T17:00:28-05:002023-11-16T17:00:31-05:00IHS Campus Printer Maintenance: Thursday, November 16 at 11 a.m.<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>13:16</var> EST</small><br><strong>Scheduled</strong> - The Department of Information Technology is scheduled to replace student printers on the IHS campus on Thursday, November 16, starting at 11 a.m. During this process, printing services will be temporarily unavailable in the Health Science Library and Information Commons until 12 p.m. Subsequently, between 12 p.m. to 5 p.m., there will be intermittent outages in other printer locations. To reduce printing disruptions, students are encouraged to use the printer in the Information Commons from 12 p.m. to the completion of the maintenance window.</p>tag:systemstatus.shu.edu,2005:Incident/189141062023-10-29T12:00:11-04:002023-10-29T12:00:12-04:00Banner Maintenance: Sunday, October 29th at 5 a.m.<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>05:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>11:38</var> EDT</small><br><strong>Scheduled</strong> - On Sunday, October 29 between 5 a.m. and 12 p.m., the Department of Information Technology will be performing an update on the university’s enterprise system, Banner. During the maintenance period, users will not have access to Banner services, including Self-Service Banner and Banner Admin Pages.<br /><br />Other IT services, such as the university website, campus email, wireless network, Blackboard/Canvas and Microsoft applications, should not be affected by this maintenance.</p>tag:systemstatus.shu.edu,2005:Incident/188569742023-10-21T12:00:23-04:002023-10-21T12:00:24-04:00Banner Maintenance: Saturday, October 21st at 5 a.m.<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>05:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>14:34</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, October 21 between 5 a.m. and 12 p.m., the Department of Information Technology will be performing an update on the university’s enterprise system, Banner. During the maintenance period, users will not have access to Banner services, including Self-Service Banner and Banner Admin Pages.<br /><br />Other IT services, such as the university website, campus email, wireless network, Blackboard/Canvas and Microsoft applications, should not be affected by this maintenance.</p>tag:systemstatus.shu.edu,2005:Incident/186817912023-10-09T17:01:15-04:002023-10-09T17:01:15-04:00South Orange Printer Maintenance: Monday, October 9 at 7:30 a.m.<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>17:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:54</var> EDT</small><br><strong>Scheduled</strong> - The Department of Information Technology will be migrating print servers on the South Orange campus on Monday, October 9 from 7:30 a.m. to 5 p.m. Student printing services will be unavailable in the locations listed below for the duration of the maintenance window. However, printing services will be restored to the printers located in Walsh Library by 10 a.m. Faculty and staff printing services will not be affected by this maintenance.<br /><br />Student Printers: <br />1. A&S Hall<br />2. Aquinas Hall, 2nd Floor<br />3. Boland Hall, Entrance<br />4. Cabrini Hall, Ground Floor<br />5. Corrigan Hall<br />6. Fahy Hall, 2nd Floor<br />7. Jubilee Hall, 2nd Floor<br />8. Jubilee Hall, 5th Floor<br />9. McNulty Hall<br />10. Nursing<br />11. Schwartz Hall, Hallway<br />12. Serra Hall<br />13. Stafford Hall, 2nd Floor<br />14. Xavier Hall, Lobby<br />15. University Center 2nd Floor <br />16. Neumann Hall<br />17. Fahy Hall, Ground Floor Hallway<br />18. Regan Rec Center<br />19. Lewis Hall, PC Lab<br />20. Schwartz Hall, Cyber Security Lab<br /><br />If you experience any issues outside of the maintenance window, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/184252022023-09-10T12:00:23-04:002023-09-10T12:00:23-04:00Banner Maintenance: Sunday, September 10th at 5 a.m.<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:10</var> EDT</small><br><strong>Scheduled</strong> - Starting at 5 a.m. on Sunday, September 10th, the Department of Information Technology will be performing an update on the university’s enterprise system, Banner. During the maintenance period, users will not have access to Banner services, including Self-Service Banner and Banner Admin Pages.<br /><br />Other IT services, such as the university website, campus e-mail, the campus network, Blackboard and Microsoft Teams should not be affected by this maintenance.</p>tag:systemstatus.shu.edu,2005:Incident/182103542023-08-21T15:24:49-04:002023-08-21T15:24:49-04:00Duo Two Factor Outage<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:24</var> EDT</small><br><strong>Resolved</strong> - Duo Two Factor authentication functionality has been restored.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Monitoring</strong> - Duo has implemented a fix to restore functionality. While the Duo Prompt may experience a slight delay when loading, users should now be able to log into PirateNet and other Seton Hall systems. The vendor will continue to work towards full recovery.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Identified</strong> - Duo has identified the issue causing authentication slowness and failures to load the Duo Prompt, and are working toward resolution.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Investigating</strong> - Users are experiencing issues logging in to PirateNet due to an outage with Duo Two Factor. Users may receive the following error message, "System under heavy load. Please wait a few minutes and try again." Duo is investigating the issue to restore functionality.</p>tag:systemstatus.shu.edu,2005:Incident/179795622023-07-29T10:00:22-04:002023-07-29T10:00:22-04:00Network Maintenance: Core Switch Upgrade - Saturday, July 29 at 8:30 a.m.<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>16:48</var> EDT</small><br><strong>Scheduled</strong> - The final core migration will occur on the South Orange and Law School campuses on Saturday, July 29 beginning at 8:30 a.m., which will result in a 30-minute, campus-wide Internet outage on both campuses. Additionally, network services will be unavailable for users in the designated locations as outlined below:<br /><br />9:15 - 9:30 a.m.: Seton Hall Law School<br />9:30 - 10 a.m.: Corrigan Hall and Science and Technology Center (McNulty Hall)<br /><br />If you experience any issues outside of the maintenance window, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/179580642023-07-26T23:00:45-04:002023-07-26T23:00:45-04:00Network Maintenance: Wireless Systems Upgrade - Wednesday, 7/26 at 10 p.m.<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:20</var> EDT</small><br><strong>Scheduled</strong> - On Wednesday, July 26 beginning at 10 p.m., the Department of Information Technology will perform a scheduled upgrade to the University's wireless systems. While minimal to no impact is expected during the one-hour maintenance window, users may experience brief interruptions in Internet connectivity.<br /><br />If you experience any issues outside of the maintenance window, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/178443752023-07-22T18:30:06-04:002023-07-22T18:30:06-04:00Network Maintenance: Core Switch Upgrade - Saturday, 7/22 at 8:30 a.m.<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>18:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>08:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, July 22 beginning at 8:30 a.m., the Department of Information Technology will perform a scheduled upgrade to the University's network on the South Orange campus. There will a campus-wide Internet outage for approximately 30 minutes, followed by scheduled maintenance windows for each building. During the upgrade, network services will be unavailable for users in the designated locations. For the building upgrade schedule, please visit: https://www.shu.edu/technology/news/summer-2023-network-maintenance.html<br /><br />If you experience any issues outside of the maintenance window, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/177709292023-07-05T19:00:46-04:002023-07-05T19:00:47-04:00Network Maintenance: Core Switch Upgrade - Wednesday, 7/5 at 6 p.m.<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Scheduled</strong> - On Wednesday, July 5 from 6-7 p.m., the Department of Information Technology will perform a scheduled upgrade to the University's network. During the maintenance period, there will be a network service outage in Serra Hall, Art Center, and Neumann Hall on the South Orange campus.<br /><br />If you experience any issues outside of the maintenance window, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.</p>tag:systemstatus.shu.edu,2005:Incident/174801432023-06-05T21:02:11-04:002023-06-05T21:02:12-04:00Partial Outage to Microsoft Outlook Email<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>21:02</var> EDT</small><br><strong>Resolved</strong> - Microsoft has confirmed that access to Outlook on the web and other Microsoft services and features has been restored. Monitoring of service health will continue while they analyze system logs to determine the cause of the problem.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:37</var> EDT</small><br><strong>Monitoring</strong> - Microsoft has implemented a fix for the Outlook performance issues. Microsoft has entered a period of extended monitoring to ensure the issue is resolved.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:38</var> EDT</small><br><strong>Investigating</strong> - Microsoft Outlook, the university's vendor for email is experiencing an outage. Users may be unable to access Outlook on the web or use the search functionality within Outlook.</p>tag:systemstatus.shu.edu,2005:Incident/168363672023-04-12T11:47:38-04:002023-04-12T11:47:38-04:00Internet Outage at the Law School<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:47</var> EDT</small><br><strong>Resolved</strong> - Networking and internet connectivity have been restored on the Law School campus.<br /><br />For more information about Seton Hall Law School's Rodino Center Technology Support, visit https://law.shu.edu/technology/index.cfm.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:15</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>11:09</var> EDT</small><br><strong>Monitoring</strong> - Networking and internet connectivity have been restored on the Law School campus. Users may experience sporadic connectivity issues as the Internet Service Provider continues to troubleshoot.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Identified</strong> - Seton Hall Law School is experiencing an internet outage. As a result, users are unable to access the Seton Hall network and services. The Department of Information Technology is working with our Internet Service Provider to resolve the issue.<br /><br />The South Orange and IHS campuses are not impacted by the outage.</p>tag:systemstatus.shu.edu,2005:Incident/165755282023-03-20T18:15:16-04:002023-03-20T18:15:16-04:00Self-Service Banner 9 Upgrade - Monday, March 20th<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>18:15</var> EDT</small><br><strong>Resolved</strong> - Self-Service Banner 9 upgrade has been completed. To learn about the changes to Self-Service Banner Home and how to navigate Self-Service Banner 9 applications, visit https://www.shu.edu/technology/news/self-service-banner-9-upgrade.cfm.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:42</var> EDT</small><br><strong>Investigating</strong> - The newest version of Banner has been implemented for General, Human Resources and Finance self-service applications. While the upgraded version of Banner features the same or similar functionality as the previous Banner 8 version, you will notice changes to Self-Service Banner Home. Self-Service Banner’s interface has been modernized to offer easier navigation and a more intuitive user experience. <br /><br />You will continue to log into Self-Service Banner through PirateNet using your Seton Hall credentials. To learn about the changes to Self-Service Banner Home and how to navigate Self-Service Banner 9 applications, visit https://www.shu.edu/technology/news/self-service-banner-9-upgrade.cfm.</p>