Unable to Sign-In to PirateNet

10:30 am Update:  The issue has been resolved and all services are working as expected.

9:40 am – The University single-sign-on provider is experiencing a temporary outage at this time.  University IT Services is working with our partner to restore services as soon as possible.

In Bound Calls to Campus Not Connecting

3:00 PM – Service has been restored.


12:00 PM – The AT&T service to the campus is down, no inbound calls are connecting.  University IT Services is on-site and has opened a Severity 1 ticket with AT&T and is awaiting a response.


Resolved: Blackboard is producing an error message

  1. There is an issue with the SSL certificate installed on Blackboard. Blackboard Managed Hosting is working to resolve the issue as quickly as possible. In the meantime Blackboard is still secure and accessible. Please follow the direction based on your browser to access Blackboard:

Click on “advanced”
Click on “proceed to myweb.shu.edu”

Click on “I understand the risks”
Click “Add exception”
Click on “Confirm Security Exception”
Click “Resend”

Click on “Continue to webpage”

Click on “Continue”

Resolved: Unable to Sign-on to PirateNet

11:45 AM – PirateNet Services have been restored

10:15 AM Update – This morning, at approximately 8AM the University’s single sign-on vendor began to experience a service outage.  The root cause of the problem appears to be a denial of service attack affecting Level 3, the University’s internet service provider, which is impacting many services across the North East US region.


SHU systems affected include Office 365 from both on and off campus, Blackboard and any application accessed through PirateNet.

University IT Services is working with our partners to restore services as soon as possible.


9:00 AM – The University’s single sign-on platform is experiencing an outage.  University IT Services is working with our partner to restore services as soon as possible.

Affected systems include Blackboard, Office 365 and all other services accessed from the PirateNet Dashboard.

If you have question or to report additional IT service outages please contact the Technology Service Desk at (973)275-2222 or servicedesk@shu.edu


Resolved: Intermittent Network Access

3:40 PM Update – University IT Services has restored connectivity to those building with reported connectivity issues.


The campus is currently experiencing network issues in Corrigan Hall, the University Library and the Rec Center.

University IT Services is aware of the issue and working to restore connectivity.

Campus Network Outage

11:45 PM – Connectivity has been restored.


The University is experiencing a network outage at this time.  University IT Services is working with our vendors to determine the cause and restore connectivity.

Most services, including Blackboard, email and Banner Self Service are available from off campus.