Tag Archives: Resolved

Resolved: Banner 9 Unavailable

Banner 9 service has been restored. 

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After routine maintenance users are experiencing trouble logging into Banner 9 from the SHU Portal. Please use the Banner 8 links if you need to access Banner at this time.

University IT Services is aware of the problem and is working to restore access as soon as possible.

To report additional technology issues please email the Service Desk at servicedesk@shu.edu or via phone at (973)275-2222

Resolved: Links in email available after SafeLinks outage

Update: 1/30/2019 9:15 a.m.: Microsoft has repaired the issue and SafeLinks is operational again.

1/29/2019 9:00 a.m.: The Microsoft Safelinks system which scans links in email for potential dangerous destinations is experiencing interruptions. This may cause users to receive errors when attempting to access links in email. Microsoft is working on the issue.

Campus Network Upgrades and Potential Outages

The Department of Information Technology is upgrading various network components today, January 10th, from 5:30 to 11:00 p.m. During this upgrade, there will be rolling network outages throughout campus and users will experience a loss of internet connectivity. The outages are expected to last approximately 30 minutes.

If you experience issues, outside of the anticipated outage, please contact the Technology Service Desk at (973) 275-2222 or at servicedesk@shu.edu for more information or assistance.

Blackboard is now available

Update 12/29/2018: The Teaching Learning Technology Center has successfully upgraded Blackboard to the “cloud”. The move to the cloud will ensure downtime is minimized, while allowing Blackboard to deliver new features, fixes, and updates more frequently and with little to no downtime.

In your dashboard, the Blackboard app will now appear at the bottom. You may click on the app to drag-and-drop it to the top. You will also receive a notification that you have been “assigned Blackboard – SaaS”.

The Blackboard experience will remain the same, but it will have increased stability, data recovery, and faster updates. Learn more about the new features in the Blackboard update here.

Problems with University Website

The University website is currently experiencing intermittent connectivity problems. As a result, some University webpages may not load, display a security warning or be missing images and text. The Web Team is working with our partners to resolve this issue as quickly as possible.

Resolved: Technology Service Desk Unavailable by Phone

11/16/18, 4:40 p.m. EST: The Service Desk phone lines are now fully operational.

11/16/18, 4:30 p.m. EST: We are currently experiencing problems with the Technology Service Desk phone line, (973) 275-2222. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.

The University website, Blackboard, email, Banner and most other services are still available.

Resolved: IHS Campus Wi-Fi access restored.

Update: 10:38 am: The “campus” Wi-Fi network on the IHS campus has been restored.

Update: 8:45 am: The Interprofessional Health Sciences Campus is experiencing problems with the “campus” Wi-Fi network. Users can connect to the internet via the “SHUNET” Wi-Fi network.

If you have questions or need assistance connecting to “SHUNET”, please contact the Technology Service Desk at servicedesk@shu.edu or visit the IT walk-up service area in the Information Commons.

The South Orange Campus is not affected.

University IT Services is working with our partner to determine the problem and restore service as soon as possible.

 

Service Desk is Not Available

Update – 4:30 PM: phone service to the after hours Technology Service Desk has been restored.

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Update – 4:00 PM: the Technology Service Desk after hours support still does not have phone service. The University’s partner is working on rerouting calls to another call center.

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The University’s partner who monitors and answers the Technology Service Desk after hours, over the weekend and on holidays is experiencing phone problems due to inclement weather in Toronto.

Our partner is working on resolving the issue and will restore service as soon as possible.