Category Archives: Email for Staff & Faculty

Resolved: Trouble logging into Office365

Update – 10:15 PM:  All Office365 services have been restored

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Update – 9:45 PM:  the Office365 issue is widespread and is effecting many customers.  University IT Services is continuing to work with Microsoft to resolve the problem.

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Currently the University is experiencing trouble logging into Office365 resources.  This includes, Outlook online, SharePoint, Teams and all other Office365 services.

University IT Services is aware of the problem and is working with Microsoft to address this issue.

 

 

Survey Invitation Emails

A system update to the University’s ticketing system, ServiceNow, used by the Department of Information Technology to manage technology requests and incidents unexpectedly sent  survey invitations to those community members who have had open tickets in the system over the past year.

PC Support Services is aware of it and is working with ServiceNow to address the problem.  You may delete these messages.

We apologize for any inconvenience this may have caused.

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu