Category Archives: Email for Staff & Faculty

Survey Invitation Emails

A system update to the University’s ticketing system, ServiceNow, used by the Department of Information Technology to manage technology requests and incidents unexpectedly sent  survey invitations to those community members who have had open tickets in the system over the past year.

PC Support Services is aware of it and is working with ServiceNow to address the problem.  You may delete these messages.

We apologize for any inconvenience this may have caused.

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu