2/5/2018 – 9:50 AM – University IT Services has resolved the problem. Users can now login to Banner Self Service
Banner Self Service is currently unavailable. University IT Services is aware of the issue and is working with our partners to resolve the problem.
If you have any questions or to report other IT problems, please contact the Technology Service Desk at email@example.com or 973-275-2222
A system update to the University’s ticketing system, ServiceNow, used by the Department of Information Technology to manage technology requests and incidents unexpectedly sent survey invitations to those community members who have had open tickets in the system over the past year.
PC Support Services is aware of it and is working with ServiceNow to address the problem. You may delete these messages.
We apologize for any inconvenience this may have caused.
Update: The University website is accessible again.
The University’s website (www.shu.edu) is currently experiencing Intermittent problems; visitors may see errors or experience slow page loads.
The Web team is investigating and working to resolve the issue.
Resolved: network services restored at approximately 10:30 pm
We are currently experiencing problems with the University network on the South Orange Campus. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available from off campus.
Update 5:00 PM
Internet Service for the South Orange Camus has been restored. All services are now working normally. If you experience any issues, please contact the Technology Service Desk at firstname.lastname@example.org or (973)275-2222.
Currently the South Orange Campus is experiencing problems with the University internet service provider. The South Orange Campus buildings including, 519 South Orange Avenue, 525 South Orange Ave, Turrell Manor and the Ring Building are affected.
University IT Services is working to restore service as soon as possible.
If you have questions please contact the Technology Service Desk at email@example.com or (973)275-2222.
All Systems are up and running normally, this is simply a test message and will be removed shortly.
Compass is currently experiencing technical difficulties. Users are able to login but are not able to use the platform fully. Please check again later for an updated status.
Update @ 8:30am – The upgrade was successful. Blackboard is now available and functioning as expected.
Blackboard Learn will be unavailable on Sunday, August 13th, from 12 a.m. to 12 p.m.
During the University’s regularly scheduled IT summer maintenance week, Sunday, August 13, the Blackboard Learn servers will be upgraded.
7:00 AM Update – Maintenance has been completed. Blackboard Learn is working as expected.
Blackboard Managed Hosting has informed the Department of Information Technology that critical maintenance is required on the University’s hosted learning system. Blackboard learn will be unavailable on Sunday, July 2nd, from 12 a.m. to 10 a.m. Please plan your work accordingly.
Each year the Department of Information Technology schedules major IT systems upgrades and maintenance in early January and August to minimize the academic disruption of the University. This year’s Summer Maintenance is scheduled to begin at midnight on Wednesday, August 9th and conclude at 11:59 p.m. on Tuesday, August 15th.
Below provides the tentative upgrade schedule.
|Wednesday, August 9 – Tuesday, August 15
||Vmware Tool and Firmware Upgrade and test on all Vmware based applications
|Wednesday, August 9
||Banner Xtender Update – expect outages
|Thursday, August 10
||Blackboard Transact (Pirate’s Gold) Maintenance – expect outages
|Friday, August 11
||NetApp Disk Firmware Updates and Testing on all Vmware based applications
|Sunday, August 13
||Blackboard Learn Update – outages expected between midnight and 12 noon
|Monday, August 14
||NIOS Upgrade on campus Infoblox DNS Appliances
||Management and Backup Port Configuration on Infoblox DNS Appliances
||Linux Upgrade CAS authentication for LUM5/Banner Applications – expect outages
As the maintenance date approaches, we will notify the University community of any changes to this schedule. If you have any questions, please contact the Technology Service Desk at 973-275-2222 or firstname.lastname@example.org