Tag Archives: Resolved

Resolved: Technology Service Desk Unavailable by Phone

11/16/18, 4:40 p.m. EST: The Service Desk phone lines are now fully operational.

11/16/18, 4:30 p.m. EST: We are currently experiencing problems with the Technology Service Desk phone line, (973) 275-2222. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.

The University website, Blackboard, email, Banner and most other services are still available.

Resolved: IHS Campus Wi-Fi access restored.

Update: 10:38 am: The “campus” Wi-Fi network on the IHS campus has been restored.

Update: 8:45 am: The Interprofessional Health Sciences Campus is experiencing problems with the “campus” Wi-Fi network. Users can connect to the internet via the “SHUNET” Wi-Fi network.

If you have questions or need assistance connecting to “SHUNET”, please contact the Technology Service Desk at servicedesk@shu.edu or visit the IT walk-up service area in the Information Commons.

The South Orange Campus is not affected.

University IT Services is working with our partner to determine the problem and restore service as soon as possible.

 

Service Desk is Not Available

Update – 4:30 PM: phone service to the after hours Technology Service Desk has been restored.

*****************************************
Update – 4:00 PM: the Technology Service Desk after hours support still does not have phone service. The University’s partner is working on rerouting calls to another call center.

*****************************************
The University’s partner who monitors and answers the Technology Service Desk after hours, over the weekend and on holidays is experiencing phone problems due to inclement weather in Toronto.

Our partner is working on resolving the issue and will restore service as soon as possible.

 

Problems Signing into Student Email and Office 365

8:00 PM – Access to all Office365 services, including student email has been restored.

************************************************************************************************

7:00 PM – Web access to Office 365 and Student Email is still currently not working.  However, we have confirmed that students can send and receive email on their mobile devices.  University IT Services and Microsoft engineers continue to work toward a resolution.

Instructions to setup your Office 365 mail on your mobile device >>>

*************************************************************************************************

5:03 PM – There is still a problem signing into Microsoft Office 365 for student email, SkyDrivePro and Lync.  University IT Services continues to work with Microsoft engineers to restore access as soon as possible.

*************************************************************************************************

1:00 PM – The University is experiencing authentication issues with Microsoft Office 365 which hosts our student email system. University IT Services is aware of the problem and is working with Microsoft engineers to resolve the problem.

University Internet Connectivity Access Restored

Update: 12:00 p.m. Internet connectivity access to the University has been restored.

*****************************************
Update – 11:10 a.m.
The University has confirmed that the outage is with the University’s ISP provider, Level 3 and is working with the vendor to resolve the issue, which is affecting areas beyong the University itself.

*****************************************
The University is experiencing connectivity issues.  University IT Services is working on resolving the issues.

IT Service Interruptions This Morning

This morning between 10:30 AM and 11:00 AM the campus network had two brief (under five minute) service interruptions.  This briefly affected a number of services, including the campus wireless network, PirateNet, email, Banner and printing. As of 11:00 AM all services are running normally.  University IT Services is investigating this issue.

If you have additional questions or to report additional problems please contact the IT Service Desk at (973) 275-2222 or via email at servicedesk@shu.edu