Off-Site Admin Building Upgrades: November 17–21
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 2025 - 09:00 EST
Scheduled - IT Services will be upgrading older Wi-Fi access points with new models in several off-site administrative buildings, including Saint Andrews, the Ring Building, Health Services, Human Resources, and 519 and 525 South Orange Avenue. These upgrades will enhance wireless coverage and improve overall network performance.

Technicians will complete the work between 9 a.m. and 5 p.m., beginning Monday, November 17 through Friday, November 21. No disruption of service is expected during this time.

If you experience disruption during this maintenance window, please contact the Technology Service Desk at (973) 275-2222 or email servicedesk@shu.edu for assistance.
Nov 17, 2025 09:00-17:00 EST
Uptime over the past 90 days. View historical uptime.
Amazon WorkSpaces Operational
90 days ago
100.0 % uptime
Today
AppStream Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Blueprint Operational
90 days ago
100.0 % uptime
Today
Canvas Operational
90 days ago
100.0 % uptime
Today
Cognos Operational
90 days ago
100.0 % uptime
Today
Compass Operational
90 days ago
99.93 % uptime
Today
Degree Works Operational
90 days ago
100.0 % uptime
Today
Duo Two Factor Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Honorlock Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 Operational
90 days ago
100.0 % uptime
Today
Network and Internet Under Maintenance
90 days ago
100.0 % uptime
Today
Okta Single Sign On Operational
90 days ago
100.0 % uptime
Today
Phone and Voicemail Operational
90 days ago
100.0 % uptime
Today
Seton Hall Website Operational
90 days ago
100.0 % uptime
Today
SHU Portal Operational
90 days ago
100.0 % uptime
Today
University Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Degree Works Maintenance: Rescheduled for Sunday, November 23 at 7 a.m. Nov 23, 2025 07:00-16:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2025 - 12:12 EST
Scheduled - The Department of Information Technology has rescheduled an upgrade to Degree Works, which will now occur on Sunday, November 23, between 8 a.m. and 5 p.m. During this maintenance window, the system will be unavailable.

If you experience any issues outside of the maintenance window, please visit the Technology Self-Service Portal to request support: https://servicedesk.shu.edu/
Nov 23, 2025 - 08:00 EST

Degree Works Maintenance: Sunday, December 14 at 8 a.m. Dec 14, 2025 08:00-17:00 EST

The Department of Information Technology will perform an upgrade to Degree Works on Sunday, December 14, between 8 a.m. and 5 p.m. During this maintenance window, the system will be unavailable.

If you experience any issues outside of the maintenance window, please visit the Technology Self-Service Portal to request support: https://servicedesk.shu.edu/
Posted on Oct 08, 2025 - 11:57 EDT
Nov 18, 2025

No incidents reported today.

Nov 17, 2025

Unresolved incident: Off-Site Admin Building Upgrades: November 17–21.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Canvas Degraded Performance
Resolved - This issue has been resolved.
Nov 7, 15:00 EST
Monitoring - Some users may have experienced slow load times or timeout errors when accessing Canvas. Instructure has identified the issue and implemented a fix. We will continue to monitor performance to ensure full restoration.

If you continue to experience issues, please contact the Seton Hall University IT Service Desk at (973) 275-2222 or email servicedesk@shu.edu for further assistance.
Nov 7, 12:08 EST
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Banner Admin Access Issue
Resolved - The Department of Information Technology is closing this incident with a temporary workaround in place for the issue affecting access to Banner Admin pages in Google Chrome and Mozilla Firefox.

Impacted users have been notified and should continue using the workaround outlined in the Knowledge Base: https://servicedesk.shu.edu/space/PUBLICKBA/3903291396/Resolve+Banner+Admin+Access+Errors+in+Chrome

We are continuing to work with Ellucian on a permanent resolution. Please note that AppStream remains unaffected, as it uses an earlier version of Chrome that is not impacted by the recent browser updates.

A communication will be issued to affected users once the issue is fully resolved.
Nov 4, 09:55 EST
Update - The Department of Information Technology has identified a temporary workaround for the issue affecting access to Banner Admin pages in Google Chrome and Mozilla Firefox. While we continue to work with Ellucian on a permanent resolution, instructions for restoring access are available in the knowledgebase: https://servicedesk.shu.edu/space/PUBLICKBA/3903291396/Resolve+Banner+Admin+Access+Errors+in+Chrome

Please note: AppStream remains unaffected, as it uses an older version of Chrome that is not impacted by the recent browser updates.
Oct 31, 13:40 EDT
Update - Ellucian has confirmed that the issue remains under review. AppStream remains unaffected, as it uses an older version of Chrome. Users running the latest version of Chrome or Firefox may continue to experience issues accessing Banner Admin.

The Department of Information Technology is continuing to work with Ellucian to identify a solution. Further updates will be shared as soon as more information becomes available.
Oct 31, 11:40 EDT
Identified - The Department of Information Technology has been alerted that a recent Chrome and Firefox update is interrupting access to Banner Admin pages. We are working with Ellucian to identify a workaround and will provide an update as soon as possible.
Oct 30, 19:42 EDT
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