Update - The Department of Information Technology has identified a temporary workaround for the issue affecting access to Banner Admin pages in Google Chrome and Mozilla Firefox. While we continue to work with Ellucian on a permanent resolution, instructions for restoring access are available in the knowledgebase: https://servicedesk.shu.edu/space/PUBLICKBA/3903291396/Resolve+Banner+Admin+Access+Errors+in+Chrome
Please note: AppStream remains unaffected, as it uses an older version of Chrome that is not impacted by the recent browser updates.
Oct 31, 2025 - 13:40 EDT
Please note: AppStream remains unaffected, as it uses an older version of Chrome that is not impacted by the recent browser updates.
Oct 31, 2025 - 13:40 EDT
Update - Ellucian has confirmed that the issue remains under review. AppStream remains unaffected, as it uses an older version of Chrome. Users running the latest version of Chrome or Firefox may continue to experience issues accessing Banner Admin.
The Department of Information Technology is continuing to work with Ellucian to identify a solution. Further updates will be shared as soon as more information becomes available.
Oct 31, 2025 - 11:40 EDT
The Department of Information Technology is continuing to work with Ellucian to identify a solution. Further updates will be shared as soon as more information becomes available.
Oct 31, 2025 - 11:40 EDT
Identified - The Department of Information Technology has been alerted that a recent Chrome and Firefox update is interrupting access to Banner Admin pages. We are working with Ellucian to identify a workaround and will provide an update as soon as possible.
Oct 30, 2025 - 19:42 EDT
Oct 30, 2025 - 19:42 EDT
Amazon WorkSpaces
Operational
AppStream
Operational
Banner
Degraded Performance
Blueprint
Operational
Canvas
Operational
Cognos
Operational
Compass
Operational
Degree Works
Operational
Duo Two Factor
Operational
Jira
Operational
Honorlock
Operational
Microsoft Office 365
Operational
Network and Internet
Operational
Okta Single Sign On
Operational
Phone and Voicemail
Operational
Seton Hall Website
Operational
SHU Portal
Operational
University Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Degree Works Maintenance: Sunday, November 9 at 8 a.m. Nov 9, 2025 08:00-17:00 EST
The Department of Information Technology will perform an upgrade to Degree Works on Sunday, November 9, between 8 a.m. and 5 p.m. During this maintenance window, the system will be unavailable.
If you experience any issues outside of the maintenance window, please visit the Technology Self-Service Portal to request support: https://servicedesk.shu.edu/
Posted on Oct 08, 2025 - 11:01 EDT
If you experience any issues outside of the maintenance window, please visit the Technology Self-Service Portal to request support: https://servicedesk.shu.edu/
Posted on Oct 08, 2025 - 11:01 EDT
Degree Works Maintenance: Sunday, December 14 at 8 a.m. Dec 14, 2025 08:00-17:00 EST
The Department of Information Technology will perform an upgrade to Degree Works on Sunday, December 14, between 8 a.m. and 5 p.m. During this maintenance window, the system will be unavailable.
If you experience any issues outside of the maintenance window, please visit the Technology Self-Service Portal to request support: https://servicedesk.shu.edu/
Posted on Oct 08, 2025 - 11:57 EDT
If you experience any issues outside of the maintenance window, please visit the Technology Self-Service Portal to request support: https://servicedesk.shu.edu/
Posted on Oct 08, 2025 - 11:57 EDT