11/16/18, 4:40 p.m. EST: The Service Desk phone lines are now fully operational.
11/16/18, 4:30 p.m. EST: We are currently experiencing problems with the Technology Service Desk phone line, (973) 275-2222. University IT Services is aware of the problem and is working to restore connectivity as soon as possible.
The University website, Blackboard, email, Banner and most other services are still available.
Update: 10:38 am: The “campus” Wi-Fi network on the IHS campus has been restored.
Update: 8:45 am: The Interprofessional Health Sciences Campus is experiencing problems with the “campus” Wi-Fi network. Users can connect to the internet via the “SHUNET” Wi-Fi network.
If you have questions or need assistance connecting to “SHUNET”, please contact the Technology Service Desk at email@example.com or visit the IT walk-up service area in the Information Commons.
The South Orange Campus is not affected.
University IT Services is working with our partner to determine the problem and restore service as soon as possible.
October 26, 2018: 12:30 p.m.
Compass outage resolved.
October 26, 2018: 11:45 a.m.
Compass is currently experiencing technical difficulties. Users are able to login but are not able to use the platform fully. Please check again later for an updated status.
Update – 10:15 PM: All Office365 services have been restored
Update – 9:45 PM: the Office365 issue is widespread and is effecting many customers. University IT Services is continuing to work with Microsoft to resolve the problem.
Currently the University is experiencing trouble logging into Office365 resources. This includes, Outlook online, SharePoint, Teams and all other Office365 services.
University IT Services is aware of the problem and is working with Microsoft to address this issue.
Issue has been resolved as of 10am.
Service Desk is reporting that some users are not able to login into Blackboard. Also course enrollments for some courses are not appearing. Others have not been effected.
We are investigating the issue and working to resolve it as quickly as possible.
Printing on the South Orange Campus is now available.
The University’s print management system is currently experiencing technical difficulties. University IT Services is working with our partners to address the issue as soon as possible.
10:15 AM Update – Connectivity to Banner INB and SSB has been fully restored.
8:55 AM – Banner Self Service and Banner INB is currently unavailable from on campus, except for Amazon Workspace users. Both services are available from off campus.
University IT Services is aware of the problem and is working to restore access as soon as possible.
We will post updates here as they are available.
To report additional problems, please contact the Technology Service Desk at firstname.lastname@example.org
2/5/2018 – 9:50 AM – University IT Services has resolved the problem. Users can now login to Banner Self Service
Banner Self Service is currently unavailable. University IT Services is aware of the issue and is working with our partners to resolve the problem.
If you have any questions or to report other IT problems, please contact the Technology Service Desk at email@example.com or 973-275-2222
A system update to the University’s ticketing system, ServiceNow, used by the Department of Information Technology to manage technology requests and incidents unexpectedly sent survey invitations to those community members who have had open tickets in the system over the past year.
PC Support Services is aware of it and is working with ServiceNow to address the problem. You may delete these messages.
We apologize for any inconvenience this may have caused.
Update: The University website is accessible again.
The University’s website (www.shu.edu) is currently experiencing Intermittent problems; visitors may see errors or experience slow page loads.
The Web team is investigating and working to resolve the issue.