Okta Issue Affecting Access to Microsoft 365 Apps
Update - The Division of Information Technology continues to monitor the intermittent access issues affecting Microsoft 365 applications through Okta Single Sign-On (PirateNet).

A workaround is available for users who encounter a 401 error when accessing Outlook through PirateNet. If the error occurs, remove everything after https://outlook.office365.com in the browser address bar, leaving only https://outlook.office365.com, and press Enter. Outlook should then open successfully.

Alternatively, users can access the Microsoft 365 homepage and use the waffle menu in the upper left-hand corner to navigate to Outlook or other Microsoft 365 applications.

We will continue to monitor the issue and provide additional updates as more information becomes available.
Sep 16, 2026 - 09:38 EDT
Monitoring - Okta reports that the cause of the intermittent access issues affecting Microsoft 365 applications has been identified and a fix is being deployed. The vendor expects the fix to take approximately 48 hours to reach all user accounts.

Some users may continue to experience intermittent issues accessing applications such as Outlook or Calendar through Okta Single Sign On (PirateNet) during this time. The Division of Information Technology will continue to monitor the situation and provide updates as more information becomes available.
Sep 15, 2026 - 20:03 EDT
Investigating - Some users may experience intermittent issues accessing Microsoft 365 applications, such as Outlook or Calendar, through Okta Single Sign On (PirateNet).

Okta is aware of the issue and is working with Microsoft to investigate and restore normal access. The Division of Information Technology is monitoring the situation and will provide updates as more information becomes available.
Sep 15, 2026 - 18:09 EDT
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No incidents or maintenance related to this downtime.

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Unresolved incident: Okta Issue Affecting Access to Microsoft 365 Apps.

Sep 15, 2026

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Okta Single Sign-On and PirateNet Outage
Resolved - The issue affecting Okta Single Sign-On and access to PirateNet and other University systems has been identified and a fix has been deployed. Access to affected services has been restored.

The Division of Information Technology is actively monitoring services to ensure continued stability. If you continue to experience any issues, please contact the Technology Service Desk at servicedesk@shu.edu or (973) 275-2222.
Sep 8, 11:03 EDT
Update - The issue affecting Okta Single Sign-On and access to PirateNet and other University systems has been identified and a fix has been deployed. Access to affected services has been restored.

The Division of Information Technology is actively monitoring services to ensure continued stability. If you continue to experience any issues, please contact the Technology Service Desk at servicedesk@shu.edu or (973) 275-2222.
Sep 8, 11:02 EDT
Investigating - Okta Single Sign-On and PirateNet Outage

The University is currently experiencing an outage with Okta Single Sign-On, which is impacting users’ ability to access PirateNet and log in to University systems.
Our team is investigating the issue and working to restore access as quickly as possible. We will provide additional updates as they become available.
Sep 8, 09:21 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Microsoft 365 Degraded Performance
Resolved - This incident has been resolved.
Sep 3, 15:55 EDT
Update - Microsoft reports that the majority of previously identified Microsoft 365 issues have been resolved. However, users may continue to experience issues with Outlook on the web, Outlook mobile apps and Outlook for Mac.

Microsoft is continuing mitigation efforts to address the remaining impact and restore normal service. The Division of Information Technology will provide additional updates as more information becomes available.
Sep 3, 13:58 EDT
Update - Microsoft reports that previously identified issues affecting Microsoft 365 services have been resolved, with remaining impact limited to Outlook on the web. A small number of users may continue to experience issues accessing Outlook on the web or with email functionality.

Microsoft is taking additional steps to address the remaining issues and restore normal service. The Division of Information Technology will provide additional updates as more information becomes available.
Sep 3, 10:41 EDT
Update - Microsoft reports sustained recovery across affected Microsoft 365 services, with most users no longer experiencing issues. Some users may continue to experience difficulty signing in to Outlook on the web or downloading email attachments.

Microsoft is continuing mitigation efforts to address the remaining issues and restore service for all users. The Division of Information Technology will provide additional updates as more information becomes available.
Sep 2, 22:36 EDT
Update - Microsoft reports that the majority of affected Microsoft 365 services have been restored. Issues affecting OneDrive for Business and SharePoint Online have been resolved.

Some users may continue to experience issues with Outlook, including difficulty signing in to Outlook on the web or downloading email attachments. Microsoft is continuing to address the remaining impact.

The Division of Information Technology will provide additional updates as more information becomes available.
Sep 2, 15:28 EDT
Monitoring - Microsoft has implemented fixes and reports that service availability remains above 99 percent, with the majority of users no longer experiencing issues. However, some users may continue to experience intermittent issues with Outlook, OneDrive for Business, SharePoint Online and Microsoft 365 Copilot.

Microsoft continues to monitor service recovery and address any remaining impact. The Division of Information Technology will provide additional updates as more information becomes available.
Sep 2, 09:46 EDT
Investigating - Microsoft is investigating an issue affecting multiple Microsoft 365 services. Users may experience intermittent issues with Outlook, Microsoft Teams, OneDrive for Business, SharePoint Online and Copilot.

Issues may include difficulty accessing or searching email, delays sending or receiving messages in Outlook, problems with Teams calendar and search, and issues accessing, searching or syncing files in OneDrive and SharePoint. Some Copilot prompts that rely on organizational data may also fail.

Microsoft has reported continued recovery and is working to fully restore affected services. The Division of Information Technology is monitoring the incident and will provide updates as more information becomes available.
Sep 1, 14:08 EDT
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