Update - Access to the following services has been restored:

Non-Instructional Release Requests
Student FERPA Authorization form
eRefund

The Department of Information Technology is actively working on resolving access issues for all impacted services.

Dec 02, 2022 - 16:00 EST
Update - The Department of Information Technology has applied all of the available patches to the Banner 9 system. Access to the following service has been restored and monitoring of service stability will continue.

Technology Service Desk ability to verify identity

The Department of Information Technology continues to work on restoring access to the services below:

Anonymous Grading for the School of Law
Becoming a Pirate
eRefund
Non-Instructional Release Requests
Campus Directory on the web
Student FERPA Authorization form

Additionally, Banner services within the SHUmobile app, including profile and course information, are inaccessible at this time. Non-banner services within the app, such as the SHUFLY Shuttle tracking, are still operational. Full functionality of the SHUmobile app is expected to be restored on Wednesday, December 7, 2022.

Dec 02, 2022 - 13:27 EST
Identified - The University has been made aware of security vulnerabilities in the Banner 9 system, provided to the University by Ellucian.

On Friday, December 2, 2022 at 9:00 a.m., the Department of Information Technology will begin to apply available emergency patches to address the issue.

The implementation of these security patches may affect the availability of the following services:

Anonymous Grading for the School of Law
Becoming a Pirate
Campus Directory on the web
eRefund
Non-Instructional Release Requests
Technology Service Desk ability to verify identity
Student FERPA Authorization form

We expect these services to be restored on or before Monday, December 5, 2022.

In addition to the above services being temporarily unavailable, the University will revert our course registration pages to the Banner 8 version. While the registration system will look different, the functionality will remain the same. Students will be able to register for the Winter and Spring 2023 semesters, edit their schedule by adding and dropping courses, and place their names on course waitlists.

As there is not a security patch available for our version of Banner 9 registration, the Banner 8 registration system will remain in place until a fix is released by Ellucian. If you have questions about registration, please email registrar@shu.edu.

If you experience any other technology issues, you may open a ticket, schedule a drop-off for hardware repair, or live chat with a technician at www.shu.edu/servicedesk or 24/7 at (973) 275-2222.

Dec 01, 2022 - 19:14 EST
Amazon WorkSpaces Operational
90 days ago
100.0 % uptime
Today
AppStream Operational
90 days ago
100.0 % uptime
Today
Banner Partial Outage
90 days ago
98.57 % uptime
Today
Blackboard Operational
90 days ago
100.0 % uptime
Today
Blueprint Operational
90 days ago
100.0 % uptime
Today
Cognos Operational
90 days ago
100.0 % uptime
Today
Compass Operational
90 days ago
100.0 % uptime
Today
Duo Two Factor Operational
90 days ago
100.0 % uptime
Today
Jira Operational
90 days ago
100.0 % uptime
Today
Honorlock Operational
90 days ago
100.0 % uptime
Today
Microsoft Office 365 Operational
90 days ago
100.0 % uptime
Today
Network and Internet Operational
90 days ago
100.0 % uptime
Today
Okta Single Sign On Operational
90 days ago
100.0 % uptime
Today
Phone and Voicemail Operational
90 days ago
100.0 % uptime
Today
Seton Hall Website Operational
90 days ago
100.0 % uptime
Today
SHU Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.