Cellular services providers have restored service following national outages.
If you continue to experience issues, please contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.
Posted Feb 22, 2024 - 16:31 EST
Investigating
Due to national cellular outages, users relying on phone calls or SMS for two-factor authentication into Seton Hall systems may experience issues. While service is being restored, we encourage users to activate Wi-Fi calling. For those who have installed the Duo Mobile app, alternative authentication methods such as passcodes or Duo push options are also available.
To enable Wi-Fi calling on your device:
For Android Phones: 1. Open the Settings app. 2. Tap on Connections. 3. Toggle "Wi-Fi Calling" to on.
For iPhones: 1. Open the Settings app. 2. Tap on Cellular. 3. Select Wi-Fi Calling. 4. Toggle "Wi-Fi Calling on this iPhone" to on."