Jira is now back online, and the Technology Service Desk has resumed normal operations for tracking and responding to support requests.
Our team will continue to monitor Jira’s performance closely to ensure everything runs smoothly. If you experience any further issues, please don't hesitate to contact the Technology Service Desk at (973) 275-2222 or servicedesk@shu.edu.
Posted Sep 26, 2024 - 13:52 EDT
Investigating
Jira, the platform the Technology Service Desk uses to track and respond to support requests, is currently experiencing issues that are impacting our ability to process support tickets. As a result, there may be delays in addressing requests and resolving technical issues.
The Department of Information Technology is working diligently to resolve this problem and restore full functionality as quickly as possible. We will provide updates as more information becomes available.